VBCS/DCS - Show Survey after Chat is closed
Summary:
VBCS/DCS - Show Survey after Chat is closed
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Hi,
We are implementing DCS (Digital Customer Service) (a VBCS web app) for Fusion B2B Service.
When end customer closes the chat window, we need to
- Ask the customer if they want to attend a Survey.
- If they say yes, then show the link to open the Survey in pop-up window or another page.
I was looking the odcs-chat component, I don't see how I can invoke a action chain or add a listener to close-chat event.
Can someone help me with this?
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