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    • Oracle Web Chat for Service - disable input field when postback action from ODA waits for answer

    in Digital Customer Service 1 comment

    Summary:

    We're investigating if it is possible to disable the input text field of the WCFS when the user needs to answer a card or a message with actions. Users can send different messages in the input field, which can create an infinite loop.

    Content (please ensure you mask any confidential information):


    Version (include the version you are using, if applicable):

    24.04 version of the WCFS component


    Code Snippet (add any code snippets that support your topic, if applicable):

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