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    • Make service agents only view SRs associated with their own support category.

    in Digital Customer Service 4 comments

    There is some way to limit the visibility of SRs, that is, service agents can only see the SRs associated with their service category and cannot see SRs that are not within their service category.

    Example:

    I have 2 categories of service: Internal and External.

    So I have two support groups grouped into service queues: Internal Support Team and External Support Team.

    So what I need is for the internal support team to only be able to view the Internal category SRs.

    Is this possible?

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