How to Implement SSO for DCS Using SaaS IDCS with a Third-Party IdP
Summary:
Looking for guidance on the recommended IDCS instance for SSO implementation with Digital Customer Service (DCS) and any available documentation or best practices.
Content (please ensure you mask any confidential information):
I have worked on DCS implementation previously, including Fusion and IDCS mandatory setup, as well as customizing the DCS application using Visual Builder. However, I am new to the SSO setup with the DCS application with third party IdP like Azure and trying to determine the correct approach for authentication and user management.
While designing the Solution Design Documents (SDDs) and Data Flow Diagrams (DFDs), I am trying to identify the correct IDCS instance to use for SSO integration with a third-party IdP.
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