To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
OCI - General
Discussion List
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MFA/2FA reset for Free-tier, Trial & Paid cloud accounts is now possible by Live chatMFA/2FA Reset Now Available via Live Chat for Free-Tier, Trial & Paid Cloud Accounts 📅Effective: January 28, 2025 Summary: If you have an OCI Free-Tier/Always-Free acco… -
Event Cancellation NotificationYou may receive an event cancellation notification from Zoom, which may be incorrect. Kindly visit the CCC events calendar to confirm. Apologies for the inconvenience. -
Oracle OCI is showing audit entries generated by SYS user - how can i get more info?As part of SOX review we have to generate audit logs. There are entries generated by SYS db user on 2 dates - but we didnt get a notification from oracle of maintenance/… -
VM.Standard.A1.Flex in ap-mumbai-1 stuck at ~50 Mbps public internet despite 4 Gbps advertisedHello, I am seeing an apparent public internet throughput cap on my OCI compute instance and would appreciate help confirming whether this is an OCI-side limit or issue.…
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Free Tier to Pay As You Go upgrade stuck "in progress" for 7 daysHello, I requested an upgrade from Free Tier to Pay As You Go on Monday, July 6th (morning). Seven days later the console still shows "Your upgrade is in progress. You w…
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i Dont receive any password reset e-mailSummary: i Dont receive any e-mail about resetting cloud free tier password lately my isp changed my IP so that may be the issue? idk Content (please ensure you mask any…
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Cannot restore boot volume backup from disabled Always Free instanceSummary/Content Hello Oracle Team, I have an Oracle Cloud Always Free tenancy in the Mumbai region. My compute instance became disabled after my tenancy was converted to…
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Always Free Compute never available in Singapore Free Tier tenancyThis post was recommended by Oracle Live Chat because Free Tier users cannot create Technical Service Requests. Hello Oracle Team, I would like to request assistance reg…
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Boot Volume resized to 200 GB but guest OS still detects a 50 GB diskHello, I resized my Oracle Cloud Boot Volume from 50GB to 200GB. The Oracle Console and OCI CLI both report the Boot Volume as 200GB, but the guest OS (Ubuntu 22.04) sti…
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Clarification on Running an Ownership-Verified Vulnerability Assessment Platform on OCI ComputeHello OCI Community, I am a Computer Science student at Bennett University, India, and the developer of ONUS, an open-source AI-assisted Vulnerability Assessment and Pen…
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Password reset email is never receivedResumen: No puedo recuperar mi cuenta de Oracle Cloud: nunca recibo los correos electrónicos para restablecer la contraseña. Contenido (asegúrese de ocultar cualquier in…
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I can't access to my account(I'm following on-line chat instructions) Hello! I go to https://www.oracle.com/cloud/sign-in.html, and if I select EMEA Commercial 1 (em1), I get a message saying: "Tha…
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Appeal to re-enable disabled free tier instance for OS reinstallationSummary: Appeal to re-enable disabled free tier instance for OS reinstallation Content (please ensure you mask any confidential information): Hello OCI Security Team,My …
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Instance got stopped, not starting again.Hello Oracle Team, My OCI Compute instance in Mumbai-India was disabled and cannot accept any action requests. Error message: "Instance ocid1.instance.oc1.ap-mumbai-1.an…
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My OCI Compute instance was disabledSummary: My OCI Compute instance in UK South (London), uk-london-1, was disabled and cannot accept any action requests. The console says to contact customer support to r…
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Contacted cloud support and was directed here.I contacted cloud support about my always free account, I was informed it was deleted, Is there anyway to reinstate it, or make it so I can reuse my email to recreate th…
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AI Agent Studio 26A – Dynamic Effective-Of Header Parameters Not Resolved in Business ObjectSummary: In AI Agent Studio (26A), dynamic parameters passed in the Business Object headers are not getting resolved, causing an Invalid Effective-Of header error. Conte…
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Not able to see my Ampere Resource After Free Trail EndsSummary: Hi, My Ampere resource which was created in free trial first got stopped and now deleted after 1 day of trial end. I didn't even got time to download my data. C…
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Oracle Database details for EBS on OCISummary Oracle Database details for EBS on OCIContent We have deployed Oracle EBS on OCI instance. We can start up and shut down Apps and DB tiers using Putty. We want t… -
Always Free E2 Micro quota became 0 after OCI incident COMPUTE-4C; existing instances stuck stoppedSummary: After OCI Compute incident COMPUTE-4C ref 5b8ef695, my two existing Always Free VM.Standard.E2.1.Micro instances in US West (Phoenix) are stuck stopped and cann…
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Free Tier instance disabled after security incident - request for review and re-enableSummary: Free Tier instance disabled after a security incident. The issue has been remediated, but one stopped instance cannot be started because OCI says it is disabled… -
I was told to contact them here because I couldn't resolve the issue via live chat.Summary: Hello, I am a Free Tier user. I recently requested a password reset via the official email link, but I have not received the email. I am contacting you here as …
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Unable to access my oracle accountSummary: Unable to access my oracle account Content (please ensure you mask any confidential information): i am not able to access my current oracle cloud account with m…
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Password recovery exhaustedSummary: My account is fine, the machines are working, but I can't access the OCI portal, and the password recovery emails aren't arriving. I contacted support via live …
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PAYG upgrade pending for over two weeks – tenancy still shows Free TierSummary: I upgraded my Oracle Cloud account from Free Tier to Pay As You Go on 11 June 2026. The payment method was added successfully and no errors were shown during th…
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Chat support cannot reset MFA as account was created before credit card was required for Free TierSummary: Chat support cannot reset MFA as account was created before credit card was required for Free Tier Content (please ensure you mask any confidential information)…
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Instance still disabled after account upgraded to Pay As You Go — need manual reenableMy Always Free compute instance (region: eu-madrid-3 / Spain Central, Madrid 3) was disabled by Oracle after my trial credits ran out around late April, showing: "Instan…
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Free Tier Account Locked - Invalid Username or Password after successful resetSummary: My Free Tier account is locked. I can reset the password via email, but login fails with "Invalid username or password" and the myservices console returns a DNS…
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Free Tier Account Locked - Invalid credentials after password reset, need urgent helpHello Oracle Community and Moderators, I am a Free Tier OCI user and my account has been locked. I am unable to login to the OCI Console and need urgent help as I have i…
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How can we get Oracle Cloud platform for practicing on EPBCS, FCCS and TRCS?Summary: I am looking for EPBCS, FCCS and TRCS practice platforms, could someone please advise me on this? Content (required):EPBCS, FCCS and TRCS practice platforms
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Free Tier Account Locked-Unable to sign in after password reset (Invalid credentials)Summary: Hello,I am a Free Tier user and recently reset my password via the official email link, but I am still completely unable to log in. The system constantly throws…
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Password and Recovery Email ChangedI am the original owner of an Oracle Cloud Free Tier account. Since around March 4, 2026, I have been unable to log in to my account at https://cloud.oracle.com. When at…