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OCI - General
Discussion List
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MFA/2FA reset for Free-tier, Trial & Paid cloud accounts is now possible by Live chatMFA/2FA Reset Now Available via Live Chat for Free-Tier, Trial & Paid Cloud Accounts 📅Effective: January 28, 2025 Summary: If you have an OCI Free-Tier/Always-Free acco… -
OCI Always Free: Updated Ampere A1 Compute AllocationOracle Cloud Infrastructure has updated the Always Free allocation for OCI Ampere A1 Compute instances that use the 'VM.Standard.A1.Flex' shape. What has changed For Alw… -
Event Cancellation NotificationYou may receive an event cancellation notification from Zoom, which may be incorrect. Kindly visit the CCC events calendar to confirm. Apologies for the inconvenience. -
Password Reset not working, instance running fineSummary: Unable to log in to my Oracle Cloud Infrastructure (OCI) account because password recovery emails are never delivered to my Gmail account. The issue has been on… -
Account issue after tenant deletionSummary: Account stcuks after tenant deletion no way to recover the account. Content (please ensure you mask any confidential information): Hello, I previously had an Or…
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Cannot change Ampere A1 compute resource allocation.Hello Oracle Cloud Support Team, I received an Oracle OCI Always Free update notification stating that, beginning August 18, 2026, the Always Free compute limits will be…
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Always Free Compute never available in Singapore Free Tier tenancyThis post was recommended by Oracle Live Chat because Free Tier users cannot create Technical Service Requests. Hello Oracle Team, I would like to request assistance reg…
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I am completely locked out of administrative management on my Oracle Cloud tenancyPlease, would anybody help me !!? I am completely locked out of administrative management on my Oracle Cloud tenancy (ctnxxl) due to an accidental permission removal, an…
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Password resetSummary: I received an mail from Oracle that an action is required by me but I can’t login. Content (please ensure you mask any confidential information): I can’t login …
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Unable to Restart Always Free Autonomous Database – Database Shows "Available" Return 404Hello Oracle Team, I recently received the following email regarding my Always Free Autonomous Database: "We recently noticed that your Always Free Oracle Autonomous Tra… -
OCI free tier to pay as go upgrade fails over timeSummary: Upgrading from free tier to pay as you go fails over time Content (please ensure you mask any confidential information): Please help me to upgrade my OCI free t…
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Free Tier signup blocked "duplicate account" errorSubject: Free Tier signup blocked "duplicate account" error, 85 days after requesting old tenancy deletion Hi all, I'm trying to sign up for a new Oracle Cloud Free Tier…
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How to switch Cloud Account Administrator in IAM?We would like to change the Cloud Account Administrator in IAM. I couldn't find anything in the documentation here. This other info appears to be outdated Ultimately, we… -
OCI Free Tier signup fails with "Oops, we're sorry, an error occurred while creating your account"Hello, I'm trying to sign up for the Oracle Cloud Free Tier and consistently hit an account creation error at the final step. Details: Payment card was entered and succe…
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Billing address mismatch error blocking OCI upgrade to Pay As You Go,no fix for Individual Accounts?I am trying to upgrade my OCI account from Free Tier to Pay as You Go but it keeps failing with this error: Billing Address doesn't match information from your credit ca…
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This instance is unresponsive. Confirm that the OS and network are configured correctlySummary: After a scheduled maintainance by Oracle on the instance with description as Oracle has scheduled a firmware update maintenance event on your instance(s). after… -
locked out of my Always Free tenancyHello Oracle team, I am locked out of my Always Free tenancy. I simply forgot my password (my MFA was fine — this is NOT an MFA problem). The self-service "Forgot Passwo…
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Custom Branding - Log in Text is not showingSummary: Custom Branding - Log in Text is not showing Content (please ensure you mask any confidential information): Steps : Login to OCI Go to Environment Go to Brandin… -
Always Free E2 Micro quota became 0 after OCI incident COMPUTE-4C; existing instances stuck stoppedSummary: After OCI Compute incident COMPUTE-4C ref 5b8ef695, my two existing Always Free VM.Standard.E2.1.Micro instances in US West (Phoenix) are stuck stopped and cann…
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Oracle OCI is showing audit entries generated by SYS user - how can i get more info?As part of SOX review we have to generate audit logs. There are entries generated by SYS db user on 2 dates - but we didnt get a notification from oracle of maintenance/…
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Request Tenancy Deletion button greyed outSummary: I've got an OCI tenancy (created late 2022 I think) which until a week or two ago had 2 always free compute instances running. They've since been terminated and…
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Unable to Log In to OCI Account and Not Receiving Password Reset EmailSummary: I cannot access my existing OCI tenancy because the sign-in fails, and password reset emails are not being delivered. Content: Hello, I cannot sign in to my exi…
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Can not upgrade to PAYG account even when credit card is acceptedSummary: Can not upgrade to PAYG account even when credit card is accepted Content (please ensure you mask any confidential information): My tenancy is ocid1.tenancy.oc1…
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Reducing VM.Standard.A1.Flex OCPU to 2 and Memory to 12GBHello to you, I got an alert that my instance was stopped because of new imposed limits and I tried editing it to reduce this but got this error. API Error Instance ocid…
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Locked out of OCI Console - Removed Administrator permissions by mistakeI am completely locked out of administrative management on my Oracle Cloud tenancy (ctnxxl) due to an accidental permission removal, and I am unable to proceed with upgr…
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Complete verification by entering the passcode sent to null to continue.I'm trying to login to my oracle cloud account I know username and password when I use Identity domain the system asks for 2 factor authentication and I allow logging t…
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Instance got stopped, not starting again.Hello Oracle Team, My OCI Compute instance in Mumbai-India was disabled and cannot accept any action requests. Error message: "Instance ocid1.instance.oc1.ap-mumbai-1.an…
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I’m unable to sign in to my Oracle Cloud Infrastructure tenancyHello, I’m unable to sign in to my Oracle Cloud Infrastructure tenancy. The password reset flow completes successfully, and I receive the Oracle confirmation email stati…
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VM.Standard.A1.Flex in ap-mumbai-1 stuck at ~50 Mbps public internet despite 4 Gbps advertisedHello, I am seeing an apparent public internet throughput cap on my OCI compute instance and would appreciate help confirming whether this is an OCI-side limit or issue.…
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I was told to contact them here because I couldn't resolve the issue via live chat.Summary: Hello, I am a Free Tier user. I recently requested a password reset via the official email link, but I have not received the email. I am contacting you here as …
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Clarification on Running an Ownership-Verified Vulnerability Assessment Platform on OCI ComputeHello OCI Community, I am a Computer Science student at Bennett University, India, and the developer of ONUS, an open-source AI-assisted Vulnerability Assessment and Pen…
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Boot Volume resized to 200 GB but guest OS still detects a 50 GB diskHello, I resized my Oracle Cloud Boot Volume from 50GB to 200GB. The Oracle Console and OCI CLI both report the Boot Volume as 200GB, but the guest OS (Ubuntu 22.04) sti…
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Cannot restore boot volume backup from disabled Always Free instanceSummary/Content Hello Oracle Team, I have an Oracle Cloud Always Free tenancy in the Mumbai region. My compute instance became disabled after my tenancy was converted to…