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OCI - General
Discussion List
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OCI Always Free: Updated Ampere A1 Compute AllocationDo not post sensitive information in the comments. Example: OCID, tenancy name etc. Oracle Cloud Infrastructure has updated the Always Free allocation for OCI Ampere A1 … -
MFA/2FA reset for Free-tier, Trial & Paid cloud accounts is now possible by Live chatMFA/2FA Reset Now Available via Live Chat for Free-Tier, Trial & Paid Cloud Accounts 📅Effective: January 28, 2025 Summary: If you have an OCI Free-Tier/Always-Free acco… -
Event Cancellation NotificationYou may receive an event cancellation notification from Zoom, which may be incorrect. Kindly visit the CCC events calendar to confirm. Apologies for the inconvenience. -
Free Tier to Pay As You Go upgrade stuck in progress for 5+ daysHello, I initiated an upgrade of my existing Oracle Cloud Free Tier account to Pay As You Go on August 22, 2026. The credit card verification was successfully processed … -
Free Tier to Pay As You Go upgrade stuck in "Upgrading" since Aug 17 – A1 instance already stoppedSummary: Free Tier to Pay As You Go upgrade has been stuck in “Upgrading” since August 17, 2026. My existing Ampere A1 instance has already been stopped, while the accou…
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Request to re-enable disabled Always Free A1 instance after reducing usage to 2 OCPU / 12 GBHello, My remaining Oracle Cloud Always Free Ampere A1 instance is currently disabled and cannot be started. Previously, I had two VM.Standard.A1.Flex instances, each co…
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Always Free A1 instance disabled after Aug 18 — can't start, resize, or upgrade to PAYGSummary: Always Free A1 instance disabled on Aug 18, all recovery paths blocked, SR unanswered. Content (please ensure you mask any confidential information): Hi, my Alw…
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Can OCI IAM Export Users and Groups and Email the Report Daily?Summary: Looking for a standard or recommended approach to automatically export OCI IAM users and groups and send the report to recipients on a daily schedule. Content (…
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Free Tier signup blocked error — manual review requested (Incident 260820-001112)Summary: OCI Free Tier signup fails at the final step with an "identity location" error. Support ticket has been open for over 2 weeks with no resolution. Content (pleas…
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PAYG upgrade initiated before the restoration deadline, but still pendingI found a response on another Customer Connect discussion that appears directly relevant to my situation. An Oracle employee stated on August 20 that customers whose A1 …
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WAF - OCIHi Team, We have OCI WAF policy attached to OCI load balancer. We have hit 429 errors reported by user. We reviewed the provided OCI WAF logs and the rate-limiting confi…
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MFA Reset Request – EVENT-TRIALS account without payment methodHello Oracle Team, I am unable to access my OCI tenancy because I lost access to the device where my MFA authenticator was configured. I still have access to my register…
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A2 flex Invalid ratio of memory in GB to OCPUs. Current ratio: 3.0. Valid ratio range: 0 - 0 errorHello, i've been getting this error when trying to make a new A2 flex instance. Can anyone help? A1 is always out of capacity.
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Oracle Cloud Free Tier account creationHi, I'm trying to create my first Oracle Cloud Free Tier account and consistently hit an account-creation error at the very final step. What happens: My payment card is …
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OCI WAF PolicyHi Team, We have receieved 429 ratelimit error in oci waf policy logs which is attached to oci load balancer. Client IP shown as 167.***.**.17 xForwardedFor: 38.***.***.…
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Why can't I recreate an Ampere A1 instance?Summary: Hello, I'm having the following problem. I'm creating my instance with the following characteristics: VM.Standard.A1.Flex 2 OCPUs 12 GB RAM When creating the in…
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MFA reset failed due to “system dependency” after successful identity verificationSummary: Sole administrator is locked out of an OCI Always Free account because the old MFA device is unavailable. Content (please ensure you mask any confidential infor…
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OCI Free Tier signup fails after successful card verification in BrazilSummary: OCI Free Tier account creation fails after successful card verification in Brazil Content (please ensure you mask any confidential information): Hello, I am try…
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Always Free A1 instance disabled despite being within new 2 OCPU / 12 GB limitSummary: Always Free A1 instance disabled despite being within the new 2 OCPU / 12 GB limit Content (please ensure you mask any confidential information): My Always Free…
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Always Free A1 instance disabled — unable to resize from 4 OCPU/24GB to 2 OCPU/12GBSummary: Always Free A1 instance disabled after Aug 18 2026 limit enforcement. All actions (start, resize, detach, custom image) fail with the same backend error. Produc…
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Always Free A1 instance disabled after limit change — can I safely recreate it from a boot volume baAlways Free A1 instance disabled after limit change — can I safely recreate it from a boot volume backup? Hello, I have an Always Free Ampere A1 instance in eu-marseille…
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Can someone resize my disabled Ampere instance to 2 OCPU / 12 GB? (Tokyo)Summary: Hi, My Ampere instance in Tokyo got disabled and I can't do anything with it anymore. I know it's because of the new free tier limit — mine is 4 OCPU / 24 GB an…
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A1.Flex instance disabled after the 18 Aug limit change — please resize it to 2 OCPU / 12 GBInstance details: Region us-phoenix-1 (PHX-AD-1) Instance instance-20220203-1043 Instance OCID ocid1.instance.oc1.phx.anyhqljt34q34micz2dtyludq2ughxrjhmxk7iudventgg3pmis…
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Disabled compute instance stuck after free trial to paid upgradeSummary: Free-tier-to-paid upgrade left a Compute instance stuck in a "disabled" state well past the documented recovery window, and it can't be started from the Console…
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Always Free A1 instance disabled Aug 19 - console banner shows old limitsSummary: Hello, I'm in the same situation described in "Ampere A1 instance disabled after Aug 18, 2026 Always Free limit enforcement — tenancy now compliant": my Always …
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I am an OCI Always Free customer affected by the recent Ampere A1 allocation change.Hello, I am an OCI Always Free customer affected by the recent Ampere A1 allocation change. I originally had resources above the new Always Free allocation and Oracle ad…
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PAYG-upgraded Always Free A1 instance disabled (ap-mumbai-1) — SR #16137043 filed, requesting restorHi Oracle team, Following the Always Free Ampere A1 compute limit change, my instance is administratively disabled and rejects all action requests (Start, Detach Boot Vo…
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Free tier instance disabledUnable to start instance: Instance ocid1.**** is disabled and will not accept any action requests. Please contact customer support to reenable. About an hour ago, my fre…
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Account upgrade stuck in progressSummary: My account upgrade from Free Tier to Pay As You Go has been stuck at "Upgrade is in progress" for more than 24 hours, and I cannot open a Service Request becaus…
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Urgent request to re-enable my Always Free A1 instance or help me upgrade my accountMy Always Free VM.Standard.A1.Flex instance was previously configured with 4 OCPUs and 24 GB RAM under the previous Always Free allocation. I understand that the Always …
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Always Free OCI instances stopped and cannot startSummary: I have an Oracle Cloud Always Free tenancy with four OCI Compute instances in ap-sydney-1. All four instances were actively being used yesterday and suddenly ch…
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[Free Tier] Sole OCI Administrator Cannot Receive MFA OTP or Password Reset EmailsSummary: OCI Free Tier sole administrator cannot receive MFA OTP or password reset emails Content (please ensure you mask any confidential information): Hello Oracle Tea…
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Unable to access my OCI Free Tier tenancy — MFA/bypass code issue and failed support experienceSummary: Unable to access my OCI Free Tier tenancy due to MFA/bypass code issue Content (please ensure you mask any confidential information): I am the owner and sole ad…