To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
OCI - General
Discussion List
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OCI Always Free: Updated Ampere A1 Compute AllocationDo not post sensitive information in the comments. Example: OCID, tenancy name etc. Oracle Cloud Infrastructure has updated the Always Free allocation for OCI Ampere A1 … -
MFA/2FA reset for Free-tier, Trial & Paid cloud accounts is now possible by Live chatMFA/2FA Reset Now Available via Live Chat for Free-Tier, Trial & Paid Cloud Accounts 📅Effective: January 28, 2025 Summary: If you have an OCI Free-Tier/Always-Free acco… -
Event Cancellation NotificationYou may receive an event cancellation notification from Zoom, which may be incorrect. Kindly visit the CCC events calendar to confirm. Apologies for the inconvenience. -
Unable to Restore Instance from Existing Boot Volume – VM.Standard.A1.Flex Out of CapacitySummary: Hello Oracle OCI Community, I am trying to restore my previous OCI compute instance using its existing Boot Volume. The original instance is no longer available… -
OCI A1 VM stuck STOPPING for over two days during mandatory reboot migrationSummary: OCI A1 VM remains STOPPING for more than two days during mandatory evacuation/reboot migration; support and Manager Action are already open. Content (please ens…
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Free Tier signup blocked because previous OCI account was closedHello, I previously had an Oracle Cloud Infrastructure account, but the account was closed due unavoidable cirsumstance and on my behalf because i cant use the account's…
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Always Free A1 instance disabled – unable to resize from 4 OCPU/24GB to 2 OCPU/12GBSummary: My Always Free Ampere A1 instance in eu-frankfurt-1 has been administratively disabled. The instance is currently configured with 4 OCPUs and 24 GB RAM. I need …
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Always Free A1 disabled at 2 OCPU / 12 GB; boot storage reduced to 194 GBSummary: A Free Tier VM.Standard.A1.Flex instance (2 OCPUs / 12 GB RAM) in eu-frankfurt-1 is administratively disabled and cannot start, even after active boot storage w…
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downloading data from a boot volumeSummary: I just logged into the console and my instance is gone. Apparently, they performed maintenance, migrated it, and it disappeared. Only the boot volume remains. I…
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VM.Standard.E2.1.Micro - Stuck in processing after hardware failureSummary: I have two Free Tier E2.1.Micro instances that stopped and are now stuck after what seems like a hardware failure on a node and they are stuck in "Processing" "…
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Oracle SEHA on OCI Compute: Is VIP/SCAN VIP failover supported?Hello, I am building an Oracle SEHA environment on OCI Compute and would like to understand whether VIP and SCAN VIP failover is supported on OCI. Environment Oracle Gri…
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OCI Free Tier signup fails after successful debit-card verification — account creation errorHello Oracle Cloud Community, I am trying to create my first Oracle Cloud Free Tier account, but I have been unable to complete the signup for almost one month. I would …
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OCI Free Tier signup fails after successful card verification on both desktop and mobileSummary: OCI Free Tier signup consistently fails at the final Cloud Account creation step, even though payment card verification succeeds. Content: Hello Oracle Cloud Co…
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Resource Manager CreateJob returns 404 with target.job.operation + target.stack.id IAM conditionsI am using OCI Resource Manager in ap-hyderabad-1 with a dedicated non-admin API-signing user in the Default identity domain. The user belongs only to its automation gro…
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Oracle Cloud Free Tier signup fails after successful card verification – request for manual reviewHello Oracle OCI team and community, I am looking for assistance with an Oracle Cloud Free Tier account creation issue. I am an individual user in Spain and I am trying …
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I am not receiving password reset linkSummary: I am trying to reset password but not receiving any email from OCI Content (please ensure you mask any confidential information): Version (include the version y…
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Free Tier sign-up fails from Saudi Arabia: "We're unable to complete your sign up"Hello, I'm in Saudi Arabia and trying to sign up for Oracle Cloud Free Tier with the home region Saudi Arabia West (Jeddah). Every attempt ends with "We're unable to com…
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Kindly need help: instance cannot start after Oracle scheduled maintenance (InternalError 500)Summary: Dear Oracle Community and OCI team members, Thank you very much for your time. I am kindly writing to ask for some help with one of my compute instances. It has…
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Free Tier Account Locked-Unable to sign in after password reset (Invalid credentials)Summary: Hello,I am a Free Tier user and recently reset my password via the official email link, but I am still completely unable to log in. The system constantly throws…
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OCI Free Tier - Unable to upgrade to PAYG due to account provisioning[EDIT]: This issue has been solved elsewhere
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Oracle Cloud Free Tier Account – Unable to Sign In Due to Login PolicyHello Oracle Support Team, I registered for an Oracle Cloud Free Tier account some time ago. Oracle required me to configure a security policy and enable two-factor auth…
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Free Tier MFA Reset Locked Out - Billing AddressSummary: Hello, I am completely locked out of my Always Free OCI tenancy because I lost access to my MFA authenticator app and do not have bypass codes.I tried resolving…
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Ampere instance disabled – Unable to recreate in UK-LONDON-1-AD-1 due to Out of CapacitySummary: Always Free Ampere instance disabled – Trapped in UK-LONDON-1-AD-1 due to Out of Capacity Content (please ensure you mask any confidential information): Hello, …
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Request to a Moderator regarding OCI account applicationSummary: Hi, I applied for an OCI Free Tier account approx 5 days ago and my transaction verification hold cleared successfully with my bank. Unfortunately, My registrat…
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OCI Free Tier sole administrator locked out after iPhone replacement – Live Chat MFA recovery loopSummary: I am the sole administrator of an OCI Free Tier tenancy. I reinstalled my iPhone and lost my Oracle Mobile Authenticator registration. I have no bypass code and…
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Compute instance disabled, Upgrade to Paid Account page also brokenSummary: Free Tier compute instance disabled and cannot be started. Also cannot self-upgrade to Paid Account because the upgrade page throws an error, and cannot open a …
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MFA/2FA Reset request - live chat cannot helpSummary: Live chat agent says they are unable to assist with free tier MFA/2FA and instructed me to use this forum to request assistance. Content (please ensure you mask…
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VM.Standard.A1.Flex in ap-mumbai-1 stuck at ~50 Mbps public internet despite 4 Gbps advertisedHello, I am seeing an apparent public internet throughput cap on my OCI compute instance and would appreciate help confirming whether this is an OCI-side limit or issue.…
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Clarification: Ampere A1 Always Free Entitlement on PAYG Tenancy (4 OCPU vs 2 OCPU)Summary: Seeking official confirmation on whether Pay As You Go (PAYG) tenancies still retain the 4 OCPUs / 24 GB RAM Always Free allowance for VM.Standard.A1.Flex, or i…
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Always free A1 instance not showing on the accountSummary: Alwasy free A1 instance not showing after upgrading to pay as you go account. Content (please ensure you mask any confidential information): Hi There, My instan…
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Request to remove outbound TCP port 25 restriction for OCI Free TierHello Oracle OCI team, I am using an OCI Free Tier / Always Free VM in the India West (Mumbai) region to host a self-hosted email verification application. The applicati…
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Free Tier MFA recovery blocked by unavailable historical card details — Incident 260904-001261Summary: I am the sole administrator of an OCI Free Tier tenancy and lost access to my MFA device. Oracle Live Chat confirmed that the standard MFA reset cannot proceed …
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Always Free tenancy - sole admin locked out; reset emails never arrive. Escalation path?Hello Oracle Community, I am the sole administrator of an Oracle Cloud Always Free tenancy and I am completely locked out. I have read many similar threads here and woul…