To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
OCI - General
Discussion List
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MFA/2FA reset for Free-tier, Trial & Paid cloud accounts is now possible by Live chatMFA/2FA Reset Now Available via Live Chat for Free-Tier, Trial & Paid Cloud Accounts 📅Effective: January 28, 2025 Summary: If you have an OCI Free-Tier/Always-Free acco… -
Event Cancellation NotificationYou may receive an event cancellation notification from Zoom, which may be incorrect. Kindly visit the CCC events calendar to confirm. Apologies for the inconvenience. -
I was told to contact them here because I couldn't resolve the issue via live chat.Summary: Hello, I am a Free Tier user. I recently requested a password reset via the official email link, but I have not received the email. I am contacting you here as … -
Unable to access my oracle accountSummary: Unable to access my oracle account Content (please ensure you mask any confidential information): i am not able to access my current oracle cloud account with m…
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Password recovery exhaustedSummary: My account is fine, the machines are working, but I can't access the OCI portal, and the password recovery emails aren't arriving. I contacted support via live …
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Free Tier instance disabled after security incident - request for review and re-enableSummary: Free Tier instance disabled after a security incident. The issue has been remediated, but one stopped instance cannot be started because OCI says it is disabled… -
PAYG upgrade pending for over two weeks – tenancy still shows Free TierSummary: I upgraded my Oracle Cloud account from Free Tier to Pay As You Go on 11 June 2026. The payment method was added successfully and no errors were shown during th…
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Chat support cannot reset MFA as account was created before credit card was required for Free TierSummary: Chat support cannot reset MFA as account was created before credit card was required for Free Tier Content (please ensure you mask any confidential information)…
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Instance still disabled after account upgraded to Pay As You Go — need manual reenableMy Always Free compute instance (region: eu-madrid-3 / Spain Central, Madrid 3) was disabled by Oracle after my trial credits ran out around late April, showing: "Instan…
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Free Tier Account Locked - Invalid Username or Password after successful resetSummary: My Free Tier account is locked. I can reset the password via email, but login fails with "Invalid username or password" and the myservices console returns a DNS…
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Free Tier Account Locked - Invalid credentials after password reset, need urgent helpHello Oracle Community and Moderators, I am a Free Tier OCI user and my account has been locked. I am unable to login to the OCI Console and need urgent help as I have i…
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How can we get Oracle Cloud platform for practicing on EPBCS, FCCS and TRCS?Summary: I am looking for EPBCS, FCCS and TRCS practice platforms, could someone please advise me on this? Content (required):EPBCS, FCCS and TRCS practice platforms
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Free Tier Account Locked-Unable to sign in after password reset (Invalid credentials)Summary: Hello,I am a Free Tier user and recently reset my password via the official email link, but I am still completely unable to log in. The system constantly throws…
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Password and Recovery Email ChangedI am the original owner of an Oracle Cloud Free Tier account. Since around March 4, 2026, I have been unable to log in to my account at https://cloud.oracle.com. When at…
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Always Free E2 Micro quota became 0 after OCI incident COMPUTE-4C; existing instances stuck stoppedSummary: After OCI Compute incident COMPUTE-4C ref 5b8ef695, my two existing Always Free VM.Standard.E2.1.Micro instances in US West (Phoenix) are stuck stopped and cann…
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Service initiated login page to push through your corporate IdP for the OCI login page?We worked with Oracle to develop a login URL that bypasses the Fusion login page, something like this… https://login-xxxxxxxxxxxx.fa.ocs.oraclecloud.com/fed/sp/initiates…
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Custom Branding - Log in Text is not showingSummary: Custom Branding - Log in Text is not showing Content (please ensure you mask any confidential information): Steps : Login to OCI Go to Environment Go to Brandin… -
Signup Issue - Verification Charge Successful but Account not CreatedSummary: During the final "Start my free trial" step, the page expired. However, my card was successfully verified and a temporary $1 charge was placed on my account. I …
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Instance stuck in STARTING state and unable to stopMy compute instance has been stuck in the STARTING state for an extended period. I am unable to stop, reboot, reset or terminate. This started after an attempted shape r…
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Unable to create VM.Standard.A1.Flex – Service limit exceeded but usage shows zeroHello, I am using an Oracle Cloud Free Tier account and I am trying to create a VM.Standard.A1.Flex instance, but the creation fails with the following error: The follow…
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Cannot reserve ip address: The following service limits were exceeded: reserved-public-ip-countSummary: I cannot reserve a public IP address (limit=1, usage=0, available=1) Content (please ensure you mask any confidential information): API ErrorThe following servi… -
After the Oracle Fusion IAM upgrade. When we try to login to fusion through OKTA.Summary: Oracle Cloud is asking for MFA again when logging in through OKTA. We are trying to disable this for user logging in through OKTA. I have tried adding the IDP a…
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New Account Registration Blocked: Forbidden - Number of requests has been exceeded & Live Chat ErrorSummary: Hello OCI Community Moderators, I am attempting to register for a new Oracle Cloud Account in the Australia Southeast (Melbourne) / Australia East (Sydney) regi… -
Do the new reduced Ampere A1 free tier limits apply to existing users?According to this page, Ampere A1 free tier limits have been cut in half, to 1,500 OCPU hours and 9,000 GB hours per month. Could someone tell me whether, as an existing…
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Oracle Cost Analysis charging block volumes within free tierI am trying to estimate the costs for running a free oracle kubernetes cluster (basic) using A1 Ampere Nodes with 12GB RAM each. When I selected the block volumes for th…
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OCI Upgrade to paid fails with an unintuitive errorHi Team, We are unable to upgrade the OCI tenancy for the account name stackport to a paid account. The credit card used is enabled for international transactions, and t…
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OCI A1 Flex Instance Boots but Network Access Lost, Unable to RecoverSummary: The instance was functioning normally until I performed cleanup of unused desktop packages (Ubuntu Desktop/GNOME) to reclaim memory. After rebooting, the instan…
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Where can we find Legacy Local User "DefaultLocalUser" as it is being Retired ?Summary: We have received a notification from Oracle saying "Oracle Cloud Infrastructure Identity and Access Management - Reminder: Please retire “DefaultLocalUser” in y…
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Oracle Cloud Free Tier account stucks in password resetHello, I am the sole administrator of the tenancy pietricello (Identity domain: Default, Username: pietro@epki.it , contact mail: pietro@mivs.it). My compute instances a…
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Oracle Cloud Free Tier account stuck in pwdmustchange stateSummary: Hello, I have an Oracle Cloud Free Tier account that was created approximately 3-4 years ago. I can successfully authenticate with my username and password. How…
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Master Admin account locked in password reset loop - Error: [object Object] / Policy RestrictionSummary: Master Admin account locked in a mandatory password reset loop (Tenancy: danibelini) Content (please ensure you mask any confidential information): Hi everyone,…
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Cannot change my paswordWhen I try to login I cannot change my password. I want to go to the SQL worksheet to do some actions. And when I ant to login, I get this screen, and when I submit it, …