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How to troubleshoot dropped OCI connections

in OCI - General

Summary:

Our organization has been continually experiencing dropped communications between our business physical location and the OCI datacenter. Our infrastructure systems on-premise are showing no issues. We can't get Oracle to look at the issue even through the built-in OCI monitoring also shows gaps during the issues.

Has anybody else experienced this type of issue and/or know how to escalate to get actual help?

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