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    • MFA/2FA reset for Free-tier, Trial & Paid cloud accounts is now possible by Live chat

    edited Jan 31, 2025 5:15AM in OCI - General 4 comments

    MFA/2FA Reset Now Available via Live Chat for Free-Tier, Trial & Paid Cloud Accounts

    📅Effective: January 28, 2025

    Summary:

    If you have an OCI Free-Tier/Always-Free account and have lost access to your MFA (Multi-Factor Authentication) token, you can now request areset via OCI Global Chat Support.

    While Free-Tier/Always-Free accounts are not eligible for regular Oracle Support, Live Chat Support will assist with MFA resets, as MFA is essential for logging into your cloud account.

    Important Information:

    ✅The Support Chat Engineer will ask a series of security questions to verify your identity.

    ✅The MFA reset will be processed only upon successful verification

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