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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Digital Assistant
Discussion List
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How-To: Config and Deploy your Digital Assistant in just 4 daysSummaryThis is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" ContentCloud customers can activate their ODA instance to make a start,…
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How-to: Measure User SatisfactionSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Customers can now utilize the Feedback system com…
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Use Chatbot for Help DeskSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): To enhance your HR support model, consider implem…
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Automating Tasks: Requesting Company Letters Made EasySummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): Employ…
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Use Chat for Internal Candidate Experience V2Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers Important Notices: The redesigned Internal Candidate Experience V2 is …
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Configuring Role-specific Contextual AnswersSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Different responses for the same utterance? This …
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HcmV2 Hot Fix: Pending Workers are considered Directs with no GoalsSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): The Hc…
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HcmV2 Known Issue in Teams ChannelSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Reference is made to BUG 35289351 and the July 20…
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Known Issue: HcmV2 • 24.01.04 – 23.08 Performance deep link not redirecting to Redwood pagesSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): While …
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Known Issue: 24.01.02 Helpdesk Search Knowledge Article Intent "See Summary" Not WorkingSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): When t…
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Approvals 24.07.10 Known Issue: FYI Showing Full URLSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): The is…
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HCM – Oracle Digital Assistant Office Hours 2024Summary: In these sessions, we continue diving into the theme of Employee Experience and Innovation. Playlist: HCM – Coaches Corner: Oracle Digital Assistant Office Hour…
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Classic HR Help Desk Known Issue: 24.07.01 HCM Knowledge "See Summary" Not WorkingSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): When t…
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Get my Employee NumberSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): Users …
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Custom Intent for Work SchedulesSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): Throug…
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Helpdesk 'SeeMoreResults' TranslationSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): In the…
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Amplifying Oracle ME for Enhanced Employee EngagementSummary: Redwood apps revolutionize HCM experiences through intuitive search and chat interfaces, infused with AI technologies. The core purpose of this custom skill is …
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How to Invoke OGL from ODAOffice Hour: https://community.oracle.com/customerconnect/events/605599 Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answer…
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Top Category Picklist for SR CreationSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): The ‘H…
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Mandatory Categories for SR CreationSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): The ‘H…
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How-to: Using publicWorkers REST to fetch Position Name or Business Title or Direct ReporteesSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): In this exercise, you will learn how to make chan…
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ODA Security & FSM Migration: How-to create custom roles then lift and shift across instancesSummary This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content This quick admin user guide shows you How-to create custom rol…
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Conversational AI Partners Bootcamp in London on 12-13 March 2024Exciting news - the doors to Pre-CloudWorld 2024 are officially open, and we want YOU to be part of this tech extravaganza! 🎊 Join us on March 12-13, 2024, at 50 Padding…
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A Welcoming User Experience (web channel only)Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Using a warm welcome to engage with users in a na…
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Use Chat for Careers V2Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers Content (please ensure you mask any confidential information): Use the…
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HcmV2 Switching Job Name to Assignment NameSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): There is a requirement to consistently display th…
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A Welcoming User Experience (web and teams channels)Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Using a warm welcome to engage with users in a na…
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Use Chat for HCMSummary This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content Use the HCM Assistant to make inquiries, navigate, and view ta…
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Setting Default Leave Accrual Date to 31st DecemberSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): In conversations, leave balances are often associ…
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Worked Example: Answer IntentsSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Use this guided instructions for best practices. …
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Issues with ODA, Microsoft Teams and FA Single-Sign On & Authentication in generalSummary: We have successfully created the ODA bot app as well as the SSO app following the instructions provided by Oracle and also linked the two apps as suggested. Mic…
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ODA looking for middle nameWhen looking for my direct report's salary, I enter the Last Name, First Name as this is what is shown on the direct reports record. However if the direct report has a m…
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In ODA sometimes it capture employees by their short name and sometimes require full nameSummary: Hi All, When requesting ODA prompts, it may sometimes capture employee details by their short name or require their full name. I would appreciate knowing the re…
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ODA Salary Intent not working as expectedODA is not returning salary amount when Employees enter 'Show my Salary'. They have the ability to see this manually via Me > Show More > My Compensation. They also have…
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Issue at rebasing Candidate Experience V2 Skill from version 23.10.31-23.06 to 25.01.05-24.08Summary: Hi all We are getting an issue rebasing our extended skill based on the skill Candidate Experience V2 23.10.31-2306. The rebase process to the new version 25.01…
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Holiday Book transactional way In Digital AssistantSummary: Can we book the Holiday through transaction with multiple steps rather than Fusion link? Content (please ensure you mask any confidential information): Version …
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Custom icon for ODASummary: We want to make ODA more personalised to our organisation with a custom icon reflecting the 'personality' of the bot Content (please ensure you mask any confide…
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Error when rebasing HCM V2 skillSummary: I am getting a generic error when doing a rebase of HCM V2 skill from version 23.01.06 - 22.08 to lastest released version 25.01.04 - 24.08 Error window says: A…
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Chatbot integration with FusionSummary Chatbot integration with FusionContent Hi everybody Does anyone have any experience on how to integrate chatbots with Fusion? I can't seem to find any guide or t…
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Not able to update the Platform Version of the skillI am not able to update the platform version of the HCM skill. I tried following the documentation, where we need to click on the 3 dots and click on Version. However fo…
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How we can enable notifications and reminders in ODA for ICEV2 and Hiring skillSummary: We have a use case where we want candidates to set up alerts/notifications for desired role/shift criteria and interview process. How we can enable these? Conte…
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Oracle Digital Assistant - nameHi, Question for the community - when it comes to your use of Oracle Digital Assistant, curious to hear what kinds of names you've assigned to your digital assistant :-)…
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Remove deep link and suggestions from the bot responseSummary: I want to remove deep link and suggestions for specific users from the response coming from the custom components provided by oracle for HCM Skill. From the ima…
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Updated custom component code is not working properly.Summary: Hello Team, In Oracle Digital Assistant, we have a requirement to remove the "View all payslips" link which comes as a response from the ODA when we ask this qu…
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Recruiting Assistant Internal Candidate ExperienceSummary: Recruiting Assistant Internal Candidate Experience Content (please ensure you mask any confidential information): Hi Community, Our customer has purchased Recru…
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Restriction on viewing inactive requisitions for a Hiring Manager when accessing the digital assistHi, When a hiring manager checks the requisition status, the digital assistant currently displays all requisitions created by them, including inactive ones. Is there a w…
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Is there a roadmap to include an AI agent via some sort of new Intent within the HCM skill?Summary: It would be great to be able to include company specific documents for an AI Agent to use to respond to questions posed to the ODA for HCM specifically. Content…
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How to Restrict Skills displayed in Digital Assistant based on employee type or roleSummary: We have a custom skill created only for onboarding purpose, we would like to restrict it for pending workers only either by employee type or the role. Content (…
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ODA Responds to Queries for Disabled Intents in a SkillSummary: Hello Team, We need to activate specific intents within the HcmV2 skill while disabling the others. However, after disabling the other intents, we noticed that …
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There is an error with sourceCd parameter in Helpdesk Skill 25AHi, We are doing some testing with the latest update of the ODA for 25A, upon testing we saw 2 issues: 1. Create a ticket > add description > add category > submit > ODA…
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HCM Knowledge skil on FADigitalAssistant with 25A updateHi, I noticed that the HCM Knowledge skill has been removed, and the 'Do a search' intent has been moved to Helpdesk but is currently disabled. Could you kindly clarify …
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How do I deploy a Digital Assistant to my Dev EnvironmentSummary: Currently, the Digital Assistant/ HCM Skill is working as expected in my production environment, however I would like to also have it working in one of my dev e…
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ORC/Onboarding deeplinks are not redirecting to Redwood Pages (from Oracle Digital Assistant)Summary: While working on ORC module, we have noticed that there are few deeplinks that are meant for Responsive Pages only and not for Redwood. Even the Oracle Digital …
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Frequency of updates in ODASummary: I need to understand what is the frequency of the updates Oracle releases and what are the upgrades do Oracle provides with each upgrade? Content (please ensure…
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Digital Assistant and JourneysSummary Trying to point the DA at the journeys page. It sends to onboarding page, but we turned it off to use journeysContent Can anyone help with how to point our DA to…
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Restrict Oracle Digital Assistant responses based upon business unitIs it possible to restrict responses provided through Digital Assistant based upon a user's business unit, and what is the best method to achieve this? For example, user…
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How to add an option to Exit Conversation after each response or flow?Summary and Content: As per business requirement, we are checking feasibility to add an option after each flow ends. This option will help users to navigate to the initi…
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I can find the articles in ODA but not able to view themSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Skill Required to access Talent Profile details from the Digital AssistantSummary: Unable to access Talent Profile related items from the Oracle Digital Assistant Content (please ensure you mask any confidential information): We have a need to…
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Can we enable External Career Site alone in Oracle Digital AssistantSummary: Hi Team, Can we enable External Career Site alone in Oracle Digital Assistant. If "YES" , May i know whether the config is same like HCM v2. Thanks Dharma Conte…