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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Digital Assistant
Discussion List
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ODA Security & FSM Migration: How-to create custom roles then lift and shift across instancesSummary This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content This quick admin user guide shows you How-to create custom rol… -
Use Chat for HCMSummary This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content Use the HCM Assistant to make inquiries, navigate, and view ta…
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How-To: Config and Deploy your Digital Assistant in just 4 daysSummaryThis is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" ContentCloud customers can activate their ODA instance to make a start,…
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How-to: Measure User SatisfactionSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Customers can now utilize the Feedback system com…
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Use Chatbot for Help DeskSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): To enhance your HR support model, consider implem…
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Automating Tasks: Requesting Company Letters Made EasySummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): Employ…
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Use Chat for Internal Candidate Experience V2Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers Important Notices: The redesigned Internal Candidate Experience V2 is …
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Configuring Role-specific Contextual AnswersSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Different responses for the same utterance? This …
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HcmV2 Hot Fix: Pending Workers are considered Directs with no GoalsSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): The Hc…
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HcmV2 Known Issue in Teams ChannelSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Reference is made to BUG 35289351 and the July 20…
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Known Issue: HcmV2 • 24.01.04 – 23.08 Performance deep link not redirecting to Redwood pagesSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): While …
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Known Issue: 24.01.02 Helpdesk Search Knowledge Article Intent "See Summary" Not WorkingSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): When t…
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Approvals 24.07.10 Known Issue: FYI Showing Full URLSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): The is…
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HCM – Oracle Digital Assistant Office Hours 2024Summary: In these sessions, we continue diving into the theme of Employee Experience and Innovation. Playlist: HCM – Coaches Corner: Oracle Digital Assistant Office Hour…
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Classic HR Help Desk Known Issue: 24.07.01 HCM Knowledge "See Summary" Not WorkingSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): When t…
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Get my Employee NumberSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): Users …
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Custom Intent for Work SchedulesSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): Throug…
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Helpdesk 'SeeMoreResults' TranslationSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): In the…
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Amplifying Oracle ME for Enhanced Employee EngagementSummary: Redwood apps revolutionize HCM experiences through intuitive search and chat interfaces, infused with AI technologies. The core purpose of this custom skill is …
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How to Invoke OGL from ODAOffice Hour: https://community.oracle.com/customerconnect/events/605599 Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answer…
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Top Category Picklist for SR CreationSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): The ‘H…
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Mandatory Categories for SR CreationSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): The ‘H…
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How-to: Using publicWorkers REST to fetch Position Name or Business Title or Direct ReporteesSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): In this exercise, you will learn how to make chan…
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Conversational AI Partners Bootcamp in London on 12-13 March 2024Exciting news - the doors to Pre-CloudWorld 2024 are officially open, and we want YOU to be part of this tech extravaganza! 🎊 Join us on March 12-13, 2024, at 50 Padding…
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A Welcoming User Experience (web channel only)Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Using a warm welcome to engage with users in a na…
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Use Chat for Careers V2Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers Content (please ensure you mask any confidential information): Use the…
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HcmV2 Switching Job Name to Assignment NameSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): There is a requirement to consistently display th…
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A Welcoming User Experience (web and teams channels)Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Using a warm welcome to engage with users in a na…
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Setting Default Leave Accrual Date to 31st DecemberSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): In conversations, leave balances are often associ…
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Worked Example: Answer IntentsSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Use this guided instructions for best practices. …
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Extended Skill Internal Candidate Experience V2 - issue with searchJob intent's utterancesSummary: Hi all. I have a problem working with extended versions of the skill Internal Candidate Experience V2 When I make a test utterance that must be resolved to the … -
How to show the current skill at the end of the flowHi, Does anyone know if it is possible to exit the flow programmatically and show all the intents without having to type "help". So, once the user reaches end of flow, I… -
When i opened a chat bot in Oracle HCM Fusion facing "Sorry, the assistant is unavailable."Summary: In Oracle HCM Fusion, when i open a chat bot i'm getting "Sorry, the assistant is unavailable right now. If the issue persists, contact your help desk." this is…
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Digital Assistant - Showing enrollments at plan type levelSummary: When queried about the current benefits coverage or dependents enrollments, digital assistant is showing enrollments at plan type level instead of plan level. P…
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How to return from the skill and show the initial help menu of Oracle digital assistant?Summary: I am using OBotML for a skill and have a System.ConditionEquals state which needs to return from the skill on false value. I can use return: done transition but…
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What customizations are allowed with out of the box ODA?Summary: We are using the ODA instance that is paired with our Fusion HCM instance with the HcmV2 skills (ODA is out of the box) in our test environment. We understand t…
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Is there a way to change the initial welcome message sent by FADigitalAssistant?Summary: Client asked to change the welcome message ("Hello. I'm the Oracle Digital Assistant. Here are some things you can do.") to a different one. Is there a way to d…
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Future roadmap with respect to Oracle Digital Assistant for ERP/SCMSummary: Would like to know the future roadmap with respect to Oracle Digital Assistant for ERP/SCM. Content (please ensure you mask any confidential information): The c…
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How do we get to know about details on FADigitalAssistant versions?Summary: There are multiple versions of FADigitalAssistants present in ODA instance and new versions keep getting added. How do we know details about the new version? Wh…
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Do we have an Oracle Digital Assistant chatbot for Payables?Summary: We are trying to implement Oracle Digital Assistant (ODA) to client environment. Client is asking what all out of the box Oracle Digital Assistants present in O…
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Do we have any git repository/drive/page where developers upload ODA chatbots that they develop?Summary: We are trying to reuse ODA chatbots that are already built by developers that can perform Supply chain and ERP related activities. Is there a global place where…
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Holiday Book transactional way In Digital AssistantSummary: Can we book the Holiday through transaction with multiple steps rather than Fusion link? Content (please ensure you mask any confidential information): Version …
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TGZ downloading as file, not folder?When I download the tgz folder from ODA, it is saving as tgz file and therefore I can't see the package folder within it. I've tried opening it in Chrome and Edge and ne…
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Issues with ODA, Microsoft Teams and FA Single-Sign On & Authentication in generalSummary: We have successfully created the ODA bot app as well as the SSO app following the instructions provided by Oracle and also linked the two apps as suggested. Mic… -
Oops I'm encountering a spot of trouble. Please try again later... Issue with Oracle WebSummary: I am stuck with an error- Oops I'm encountering a spot of trouble. Please try again later... in Oracle web for a query but I am getting a response for the same …
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ODA Redwood Support (SaaS) HCM Implementation Project - Release 24 A thru 24 CSummary: We are looking for a business release notes that explains the Oracle Digital Assistant (ODA) functionality support in REDWOOD UI on the HCM transaction pages. W… -
In oracle digital assistant is it possible to have custom reports in OTBI or BIP?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Error: "The service limit for embedded custom component service deployments has been exceeded."SummaryThis is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content"The service limit for embedded custom component service deploym…
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Custom icon for ODASummary: We want to make ODA more personalised to our organisation with a custom icon reflecting the 'personality' of the bot Content (please ensure you mask any confide… -
In ODA sometimes it capture employees by their short name and sometimes require full nameSummary: Hi All, When requesting ODA prompts, it may sometimes capture employee details by their short name or require their full name. I would appreciate knowing the re…
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ODA looking for middle nameWhen looking for my direct report's salary, I enter the Last Name, First Name as this is what is shown on the direct reports record. However if the direct report has a m…
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HCM Assistant Learning Path 1 - Config (Getting Started)SummaryThis is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" ContentWatching Time: 27 minutes (https://blogs.oracle.com/fusionhcmcoe…
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ODA Salary Intent not working as expectedODA is not returning salary amount when Employees enter 'Show my Salary'. They have the ability to see this manually via Me > Show More > My Compensation. They also have…
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Create Absence using Digital AssistantIs the functionality available to create Absence using the FADigitalAssistant? Not able to find any create absence utterance.
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Issue at rebasing Candidate Experience V2 Skill from version 23.10.31-23.06 to 25.01.05-24.08Summary: Hi all We are getting an issue rebasing our extended skill based on the skill Candidate Experience V2 23.10.31-2306. The rebase process to the new version 25.01…
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Error when rebasing HCM V2 skillSummary: I am getting a generic error when doing a rebase of HCM V2 skill from version 23.01.06 - 22.08 to lastest released version 25.01.04 - 24.08 Error window says: A… -
Chatbot integration with FusionSummary Chatbot integration with FusionContent Hi everybody Does anyone have any experience on how to integrate chatbots with Fusion? I can't seem to find any guide or t…
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Not able to update the Platform Version of the skillI am not able to update the platform version of the HCM skill. I tried following the documentation, where we need to click on the 3 dots and click on Version. However fo…
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How we can enable notifications and reminders in ODA for ICEV2 and Hiring skillSummary: We have a use case where we want candidates to set up alerts/notifications for desired role/shift criteria and interview process. How we can enable these? Conte…
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Oracle Digital Assistant - nameHi, Question for the community - when it comes to your use of Oracle Digital Assistant, curious to hear what kinds of names you've assigned to your digital assistant :-)…