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How-to: Measure User Satisfaction — Cloud Customer Connect
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How-to: Measure User Satisfaction

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edited Oct 18, 2022 11:12AM in Digital Assistant

Summary:

This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"

Content (required):

Customers can now utilize the Feedback system component along with metrics for measuring user satisfaction per experience (ref: MAR Office Hours), read Review User Feedback and Ratings for more info. Follow the step-by-step instructions, see attachment.   

Without ODA Platform for SaaS subscription, option is to enable the delivered MiscSkill.

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