Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Use Chatbot for Help Desk
Summary:
This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"
Content (required):
To enhance your HR support model, consider implementing the Helpdesk Assistant chatbot for streamlined HCM knowledge searches and new service requests. The chat window conveniently allows for updates and closures.
Version (include the version you are using, if applicable):
Helpdesk • 23.04.04 – 22.12
Code Snippet (add any code snippets that support your topic, if applicable):
Further reference: Mandatory Categories for SR Creation (link)
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