Use Chatbot for Help Desk
Summary:
This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"
Content (required):
To enhance your HR support model, consider implementing the Helpdesk Assistant chatbot for streamlined HCM knowledge searches and new service requests. The chat window conveniently allows for updates and closures.
***Must-Watch Webcast November 20, 2024 Topic/Demo
: Using Oracle Digital Assistant with HR Help Desk
Version (include the version you are using, if applicable):
Helpdesk • 23.04.04 – 22.12
Code Snippet (add any code snippets that support your topic, if applicable):
Further reference: Mandatory Categories for SR Creation (link)
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