Use Chatbot for Help Desk

Summary:

This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"

Content (required):

To enhance your HR support model, consider implementing the Helpdesk Assistant chatbot for streamlined HCM knowledge searches and new service requests. The chat window conveniently allows for updates and closures.

***Must-Watch Webcast November 20, 2024 Topic/Demo: Using Oracle Digital Assistant with HR Help Desk

Version (include the version you are using, if applicable):

Helpdesk • 23.04.04 – 22.12

Code Snippet (add any code snippets that support your topic, if applicable):

Further reference: Mandatory Categories for SR Creation (link)