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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Known Issue: 24.01.02 Helpdesk Search Knowledge Article Intent "See Summary" Not Working
Summary:
This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"
Content (please ensure you mask any confidential information):
When the user clicks "View Summary", an indefinite loop occurs, resulting in the display of the same search results. Additionally, the expected "View Full Article" and "Create Request" buttons are not rendering in the response.
Reference: Bug 36265954 (fixed in 24.07)
Solution below is built on Helpdesk • 24.01.02 – 23.08 for 24A Redwood HR Help Desk*
* see this hotfix for Classic HR Help Desk 'HCM Knowledge' skill
Version (include the version you are using, if applicable):
To apply the hotfix manually, navigate to line #641 in the Flow Editor and add a new line:
Tagged:
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