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Known Issue: 24.01.02 Helpdesk Search Knowledge Article Intent "See Summary" Not Working — Cloud Customer Connect
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Known Issue: 24.01.02 Helpdesk Search Knowledge Article Intent "See Summary" Not Working

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edited Feb 6, 2024 1:41PM in Digital Assistant

Summary:

This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"

Content (please ensure you mask any confidential information):

When the user clicks "View Summary", an indefinite loop occurs, resulting in the display of the same search results. Additionally, the expected "View Full Article" and "Create Request" buttons are not rendering in the response.

Reference: Bug 36265954

Version (include the version you are using, if applicable):

To apply the hotfix manually, navigate to line #641 in the Flow Editor and add a new line: processUserMessage: true

Code Snippet (add any code snippets that support your topic, if applicable):

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