Top Category Picklist for SR Creation

Summary:

This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"

Content (please ensure you mask any confidential information):

The ‘Helpdesk’ skill currently allows users to spell out reported issues and proceed directly to creating a request. This How-to guide aims to modify the flow by eliminating the 'skip’ function, instead providing users with a list of parent categories before generating a new service request.

Compared to the ‘Mandatory Categories for SR Creation’ (post) solution, the key differences are:

• No user input needed for shortlisting; all top categories are displayed with Next and Previous navigation.