Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Top Category Picklist for SR Creation
Summary:
This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"
Content (please ensure you mask any confidential information):
The ‘Helpdesk’ skill currently allows users to spell out reported issues and proceed directly to creating a request. This How-to guide aims to modify the flow by eliminating the 'skip’ function, instead providing users with a list of parent categories before generating a new service request.
Compared to the ‘Mandatory Categories for SR Creation’ (post) solution, the key differences are:
- No user input needed for shortlisting; all top categories are displayed with Next and Previous navigation.
0