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Mandatory Categories for SR Creation
Summary:
This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"
Content (please ensure you mask any confidential information):
The ‘Helpdesk’ skill currently enables users to spell out reported issues and proceed directly to creating a request. This How-to guide aims to modify the flow by eliminating the ‘skip’ function, ensuring users specify the appropriate category before generating the new service request.
Prerequisite: ODA Platform for SaaS (B91939) subscription
Alternative solution: Top Category Picklist for SR Creation
Version (include the version you are using, if applicable):
Helpdesk • 24.04.03 – 23.10
Code Snippet (add any code snippets that support your topic, if applicable):
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