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Reporting & Analytics for B2C Service
Discussion List
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summing up all the columns in a cross tab reportSummary: I want to add the result of all the columns in the pivoted table to a new one, say Total. How do I do that? Content (please ensure you mask any confidential inf…
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How to hide headings in Dashboard filtersSummary: I have created a dashboard with 3 reports. While I run the dashboard, I can see few common filters and one filter from 1 report which is not common separetly. S…
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what is this 3 lines symbol in report buiSummary: Hi, I could see a 3 lines symbol in the report header for a column, which I didnt see before. Please help me to understand what is this used for? Content (pleas…
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How to filter category dynamically in search filter when a product filter value changesSummary: Product and Category filter in analytics to behave exactly as they behave in workspace Content (please ensure you mask any confidential information): Hello All,…
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Searching Thread for KeywordsSummary: Hello, I have a report that searches the thread of each incident (using incidents.search_thread with the "LIKE" operator) to search for specific keywords. This …
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Average Handle Time for individual agentContent I'm trying to create a report that will show me each individual agent's AHT for chat. I started with a canned report that was intended for showing the AHT for a …
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Unable to embed customer portal URL in iframe on another websiteHi I'm trying to embed oracle service cloud's customer portal link in iframe on another website but its throwing following error. Refused to frame 'https://domain.custhe…
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how to fetch latest response from threadHi, I need to create a report with latest response send to customer. There are private notes and repsonses. But I need only latest response in report. How to fetch that?…
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Hey team I want to create an OTBI reportwhich could pull up the additional info column details from payroll relationship. I have a screenshot showing three fields, and I need to populate their values along wit…
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List of emails that receives Update Contact Information message templateSummary: Content (required): Hi All, In the message template for contact email, there is a setting for update contact information which basically allows an email to be s…B2C Service Support Customer Inquiry -Oracle 28 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Oracle Customer Excellence Awards - Nominations are OpenYou’ve done incredible work. Now you deserve the recognition. The Oracle Customer Excellence Awards celebrate the very best of business innovation, showcasing how organi…Elise Hymes - Oracle CX-Oracle 14 views 0 comments 0 points Started by Elise Hymes - Oracle CX-Oracle
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How to schedule a report to email the report output to the receipientSummary: We need a guidance, as there is a requirement and process needs to be identified that is it possible to generate an standard report output and email the same ou…
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REPORT_ERROR_VIEWS_ENGINE errorHello All, I am trying to POST the report results through analyticsReportResults REST APIi. But unfortunately i am facing the "REPORT_ERROR_VIEWS_ENGINE " error .But whe…
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Information about standard report id: 45Summary: Content (required): We're looking into the standard reports to improve our FAQ quality... And although most of it is clear, we don't understand report 45. We th…B2C Service Support Customer Inquiry -Oracle 30 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Analytics Oracle Cloud error HRESULT: 0x800AC472Summary: HRESULT: 0x800AC472 At analytics report export into excel Content (please ensure you mask any confidential information): Has anyone ecountered this error? I tri…
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Task thread reportHi All, Need to create Task thread(note) report, but i am unable to create custom report its always show incident thread. Filter : Task ID: colum : Task thread Any sugge…
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Synch user in accounts table to okcs_users table on changing namesCurrently, when you change, for example, your first or last name in the accounts table, these changes are not reflected in KA (the okcs_users table). As a result, when u…
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How can I add the current date to the file name on a scheduled reportSummary: I have a user who has a scheduled report which he receives as an excel file that gets forwarded to a Sharepoint directory automatically every day. The issue he …
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Addins and WorkspacesI need to run a report which shows what all workspaces are having a particular addin.How to find out what all addins are used in a workspace? Regards, Meera
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I need to write a custom script in a reportI have a column which will shows some numbers. For example column A 45643746 464734329 Column will be like this. I need to show another column which will be result of co…
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ROQL get incident file attachments count for each incidentHi All I Need this below screenshot colums in ROQL query. select subject,ReferenceNumber,fileAttachments. * from Incident i tried the above query but no luck unable to g…
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Knowledge Base Report - answers.updated field no longer workingVersion 23D I have an issue with a KB report where the answers.updated field is not being updated on some KB's and won't show up on the report. Here's the audit log of o…
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i need to show only the incident' which having incidents.closed==transactions.createdSummary: What is the condition for show only the incident' which having incidents.closed==transactions.created. Content (please ensure you mask any confidential informat…
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how to capture case closure done through multi editI need to create a report to capture the details of incidents which are closed via multi edit. How to track this transaction?
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I want to create a filter that retrieves last month's incidentsSummary: Content (required): I want that for example when I am in the current month, it shows me the previous month, because I want to schedule the report and I want it …
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The filters in the RunAnalyticsReport are not functioning as expected when used with SOAP.Hello All, We're using multiple filters in the RunAnalyticsReport API, including Creation Date, Update Date (DateTime), Product, Category, and Status. While we're able t…
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How to stop report execution from a custom script?Hi Everyone, I have the requirement where the bulk update data is needed within the Agent Console. I have written created a Custom script. The script is funtioning corre…
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How to export a Multi Grid FRS report into an Excel where each of the grid is in different sheet?Summary: Had a requirement of having to export a multi grid FRS report into different sheets of the same excel workbook in the same order that the grids are placed in th…
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Is there any possible to write SQL queries in Reports of Oracle B2C Service CloudIs there any possible to write SQL queries in Reports of Oracle B2C Service Cloud? @Robert Surujbhan-Oracle
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Restrict Export Access for Certain ReportsSummary: How can we restrict Export Access only for Certain Reports? Content (required): We have a requirement where we need to restrict Export Access for certain report…B2C Service Support Customer Inquiry -Oracle 28 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle