Reporting & Analytics for B2C Service
Discussion List
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Report RequirmentHi Experts, We just had a report requirement to pull Employees latest salary as well as previous salary. Does anybody have the logic or the sample report to achieve the … -
masking column outputSummary: I need to be able to mask the output of a column with an email address in it, in a B2C report. Some of the emai lshould show - but a couple of chars either side…
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How to use ojDialog to display a message through a report analytics extension?Hello Community, I need to display an alert or messageBox to inform the attendant if the items they selected in the report are not valid to be processed by the add-in. H… -
Hi is there any report for ODA in Oracle Service cloud(.Net Console)Summary: Is there any report I can download or use in the Oracle Service cloud to report on ODA? Content (required): Hi All, We recently launched ODA for Chat in the Ora… -
Recipients of scheduled reportSummary: How to pull the recipients of scheduled report Content (required): I would like to get the list of recipients of scheduled report. This information is needed to…B2C Service Support Customer Inquiry -Oracle 23 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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How to remove link from two level report?Summary: Two reports with slightly different definition: the first is one level 'Report Definition One Level' and the second report has two levels 'Report Definition v3'…
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Multiple Duplicated for each column in report including Incidents and Threads tablesSummary: I build report with innerjoin b/w the tables incidents and threads. The report even with filters when pulled it shows multiple duplicates for each existing colu…
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Customer Log in Stats on CP pagesSummary: My customer uses multiple CP launch points but one of which involves the customer to log in to access the functionality provided by the custom objects. We have … -
Limit runtime dropdown choicesI'd like to limit an accounts.account_id runtime filter to only show values where the account belongs to a specific profile. We have a lot of accounts and I'm trying to …
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Can the service usage metrics reports be run via API and automated?Summary: Ive got anywhere from 20-30 active distinct instances and having to log into each and every one monthly to run the same report is a giant waste of time. Content… -
Report Showing All account password resetsSummary: Hi Is there any report or way to report all account passwords done in a given time frame? Content (required): Report with detail of all account passwords done b…
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Disabled Accounts by date disabledSummary: Content (required): I'd like to put a date filter on the disabled account report so I can pull a report of all accounts that we disabled this year. I tried link… -
Show incident and tasks in record viewSummary: I want to display a single incident in Record view and below it al its tasks. Content (required): I want to display an incident, say reference number, status, s… -
Report of incident after a ticket is closedSummary: To track the incidents post closure activity like reopening/ updated... Content (required): Suppose a ticket is been closed and later it got reopened. I have to… -
Get No. of Days Open for incident Excluding Holidays in a ReportSummary Get No. of Days Open for incident until closed Excluding Holidays in a ReportContent Hi all, I have a requirement of report having a column which displays no of … -
Add a link report to a report total calculationSummary: Add drilldown on a total count column. Content (required): I have a report that has a column count. I add a total count for the column I select from the Design …
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How to resolve "usage of column does not include requested usage"Summary: How to resolve "usage of column does not include requested usage" Content (required): I am receiving "Usage column X does not include requested usage - filter" …B2C Service Support Customer Inquiry -Oracle 21 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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what are tables in fusion to identify the Supplier B2B detailsSummary: what are tables in fusion to identify the Supplier B2B details Content (required): what are tables in fusion to identify the Supplier B2B details Version (inclu…
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How can I remove the text "Contains any" from the filter?Summary: I want to remove the "Contains any" text from the filter. as shown in the screenshot: thanks.
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The selected Report Definition File is not a valid fileContent We're seeing an error "The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been mod… -
Listing Answers via report filterSummary Listing Answers via report filterContent Hello! I am trying to filter Answer IDs in a report, but the filter doesn't not seem to allow this when choosing "in lis… -
Distinct Records in Consolidated DashboardHi, I have 2 reports with same columns & filters from different tables. I want to combine into one report. I am using Consolidated Dashboard option with distinct values …Mohana Gopal Selvam-Oracle 31 views 1 comment 0 points Most recent by Junie Rose Bodoso-Support-Oracle
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Looking for a way to run an article history from AnalyticsSummary: I am trying to create an article-history in Analytics, much like the history shown in the knowledge advanced editing-tool. Started out with creating a report ba… -
Turn Around Time calculation with 60/60/10.5 Extending Response TimeSummary: I'm trying to extend the response times to incidents. Not able to find anything in any forum that can assist. As example what I'm trying to accomplish here is w…
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Incident's assigned account email addressHi, I'm using Accounts table to get the email address of the agents assigned to incidents. However, the email address being pulled per case/incident don't show the email…
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Workspace BUI Report, Action Links not showing in BUISummary: I build a report that I decided to add Action Column with link to View and Open. Neither is showing in the BUI? Content (required):Workspace report, Action colu…
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Problem with @hspnumtostringSummary: Our script begin erroring out all of sudden with the portion represented below. This is a Rule that is calculating expenses for payroll and aggregating it up to…
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Help with report creation to trace the queue from client on Right NowSummary: Hi! Well, I'm are trying to assemble a report in Right Now that followed the history of queues that a chat went through, containing the source and destination q… -
How to search for message-idSummary: How to search an incident using message-id Content (required): I have an incoming email that did not create an incident. An agent helped me and found an existin…B2C Service Support Customer Inquiry -Oracle 31 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Blank space shrinking report record listSummary: The report is showing a blank space shrinking the list of the records list Content (required): The customer is not able to show/display the list of records of t…B2C Service Support Customer Inquiry -Oracle 31 views 2 comments 0 points Most recent by Nika Gerson Lohman