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Reporting & Analytics for B2C Service
Discussion List
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Task thread reportHi All, Need to create Task thread(note) report, but i am unable to create custom report its always show incident thread. Filter : Task ID: colum : Task thread Any sugge… -
How can we report on Users Last Login Date and Time?Summary: We often has scenarios where workers are terminated in the system after their actual finish date. This means that there is a window where users can access our s… -
Analytics Oracle Cloud error HRESULT: 0x800AC472Summary: HRESULT: 0x800AC472 At analytics report export into excel Content (please ensure you mask any confidential information): Has anyone ecountered this error? I tri…
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Knowledge Search Efficacy DashboardKnowledge Search Efficacy Dashboard; I would like to know exact information since the details are not present in oracle docs. a. # of Clicks b.# of Searches with Clicks …
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Synch user in accounts table to okcs_users table on changing namesCurrently, when you change, for example, your first or last name in the accounts table, these changes are not reflected in KA (the okcs_users table). As a result, when u… -
How can I add the current date to the file name on a scheduled reportSummary: I have a user who has a scheduled report which he receives as an excel file that gets forwarded to a Sharepoint directory automatically every day. The issue he …
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Addins and WorkspacesI need to run a report which shows what all workspaces are having a particular addin.How to find out what all addins are used in a workspace? Regards, Meera
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I need to write a custom script in a reportI have a column which will shows some numbers. For example column A 45643746 464734329 Column will be like this. I need to show another column which will be result of co…
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ROQL get incident file attachments count for each incidentHi All I Need this below screenshot colums in ROQL query. select subject,ReferenceNumber,fileAttachments. * from Incident i tried the above query but no luck unable to g…
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Knowledge Base Report - answers.updated field no longer workingVersion 23D I have an issue with a KB report where the answers.updated field is not being updated on some KB's and won't show up on the report. Here's the audit log of o… -
i need to show only the incident' which having incidents.closed==transactions.createdSummary: What is the condition for show only the incident' which having incidents.closed==transactions.created. Content (please ensure you mask any confidential informat…
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how to capture case closure done through multi editI need to create a report to capture the details of incidents which are closed via multi edit. How to track this transaction?
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I want to create a filter that retrieves last month's incidentsSummary: Content (required): I want that for example when I am in the current month, it shows me the previous month, because I want to schedule the report and I want it …
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The filters in the RunAnalyticsReport are not functioning as expected when used with SOAP.Hello All, We're using multiple filters in the RunAnalyticsReport API, including Creation Date, Update Date (DateTime), Product, Category, and Status. While we're able t… -
How to stop report execution from a custom script?Hi Everyone, I have the requirement where the bulk update data is needed within the Agent Console. I have written created a Custom script. The script is funtioning corre…
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How to export a Multi Grid FRS report into an Excel where each of the grid is in different sheet?Summary: Had a requirement of having to export a multi grid FRS report into different sheets of the same excel workbook in the same order that the grids are placed in th…
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Is there any possible to write SQL queries in Reports of Oracle B2C Service CloudIs there any possible to write SQL queries in Reports of Oracle B2C Service Cloud? @Robert Surujbhan-Oracle
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Restrict Export Access for Certain ReportsSummary: How can we restrict Export Access only for Certain Reports? Content (required): We have a requirement where we need to restrict Export Access for certain report…B2C Service Support Customer Inquiry -Oracle 15 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Identify the Data Table and Column for Rule: Case.Email HeaderSummary/Content I am trying to create a report for cases that are coming from a specific email. Beside using the Rule Name (rule_log.rule_name), is there another table c…
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report that shows any Due date changes happened after october 1st 2024I need to create a report that shows any Due date changes happened after october 1st 2024. How to track due date changes?Please help. Thanks Meera
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rightnow report dynamic drop downSummary: How to dynamically filter out drop-down values within a Report I have a custom object named StoreUsers with 3 columns: ID, AccountID, Name. I have setup a paren…
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Service usage metrics reports Alert / AutomatedWe are looking for alerts/automation for service usage metrics daily/ monthly for different interfaces. The section in which we are interested in setting alerts are Stor… -
Data not showing accurately in the reportHi Team, We have a custom report to see the Agents productivity in the oracle B2C. We are using the incidents, Agents and Incident performance table in the data and usin… -
how to let report only show one record which contains same incident ref?Summary: I have a report with a filter incident.status = solved, so the report will shows solved incident and agent name who solve it, but sometimes incidents reopened a…
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export knowledge advance schema dataSummary: Hey Guys, I wonder if there is any way we can export the schema value of the knowledge advance content type? We can add a new schema into the content type in or… -
Prod incident created after reply an email to test site CRM incidentSummary: Hi everyone, I met a bug in test site CRM, when I reply an email as customer to the test incident, no message thread create in the incident, and I received an e…
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How to make a column in a report to only shows the agent name who firstly solve the incident?Summary: I have a report to shows solved incident and agent name who solve it, but sometimes incidents reopened and solved more than one times. So the report will look s…
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Report to show categories in the exact same order they are listed under Products/Categories/DispositContent Hi, As the title suggests - I need a report to show categories in the exact same order they are listed under Products/Categories/Dispositions I've tried ordering… -
Report showing when Chat Agent is NOT availableSummary: I have created a Chat Login Avail report. But it does not seem to show the correct status. Id like to see when the agent goes available and when she goes unavai… -
create report where incident count = 0Summary: add a filter to report where incident count by contact = 0 Content (please ensure you mask any confidential information): i have a report that shows me contacts…