Reporting & Analytics for B2C Service
Discussion List
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Are there any report to extract knowledge advance article ?Hi There, I am wondering if there are any reports that I can use to extract knowledge advanced articles created by all authors. I try to look through all the tables in t… -
Report to show queues with no agents assigned?Summary: We have a BOATLOAD of queues to manage. Looking for a report to flag any queues that have no agents assigned to them. This would exclude agents disabled in the … -
Profile/Fill Inbox Report?Content Is it possible to generate a report listing all profiles and their assigned Fill Inbox queues? What table contain these queues? Thanks, Version OSC Feb 2015
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Can we change report standard date format using date_formatSummary: Hi We are trying to change the standard way of displaying date i.e. 09/26/2023 10:27 AM EDT in the report analytics the same way we have in CP or in Connect Obj… -
Custom Object Incident ID displaying as Ref #Summary: Custom Object Displays Incident ID instead of REF# Content (please ensure you mask any confidential information): We have created a report that uses a Custom Ob… -
CSAT score report - giving score, comments and agentSummary:I need very quickly to provide a CSAT survey report that can show the surveys answered within a certain timeframe Content (please ensure you mask any confidentia…
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Add values from two aggregate columsSummary: In a report where two columns are [Total B] = sum_distinct(B.score, by A.ID) and [Total C] = sum_distinct(C.score, A.ID), how do I create a third column that ho… -
Analysis with link to attachmentsSummary: Download attachments from an analysis Content (required): Hello, the customer required to have the possibility in a pre existent analysis regarding SRs to downl… -
masking column outputSummary: I need to be able to mask the output of a column with an email address in it, in a B2C report. Some of the emai lshould show - but a couple of chars either side…
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Moving ReportsSummary: Are there any negative affects to reorganizing the folders in reports explorer? Content (required): Are there any negative affects to reorganizing the folders i… -
search thread for "%"I am trying to search the incident summary/thread for "18%" but it is returning everything with 18 in it and ignoring the percent symbol. I can not find anything in the … -
Organization still has available incidentsSummary: Need to display a column on an existing Contacts report to display if the Organization the Contact is associated with has any available incidents to submit a ca…
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Embedded screenshots from threads in reportSummary: Embedded screenshots from threads in report Content (required): Attached is a current report that we use to display a list of file attachments from Incidents. I…
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Hide or Remove a tab from reportContent Hi All, I need to hide or remove a tab from report. I have attached screenshot. Please do the needful. Thanks in advance. Awaiting your response Regards, Mathan.… -
Report RequirmentHi Experts, We just had a report requirement to pull Employees latest salary as well as previous salary. Does anybody have the logic or the sample report to achieve the …
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Hi is there any report for ODA in Oracle Service cloud(.Net Console)Summary: Is there any report I can download or use in the Oracle Service cloud to report on ODA? Content (required): Hi All, We recently launched ODA for Chat in the Ora…
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How to remove link from two level report?Summary: Two reports with slightly different definition: the first is one level 'Report Definition One Level' and the second report has two levels 'Report Definition v3'…
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Multiple Duplicated for each column in report including Incidents and Threads tablesSummary: I build report with innerjoin b/w the tables incidents and threads. The report even with filters when pulled it shows multiple duplicates for each existing colu…
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Customer Log in Stats on CP pagesSummary: My customer uses multiple CP launch points but one of which involves the customer to log in to access the functionality provided by the custom objects. We have … -
Limit runtime dropdown choicesI'd like to limit an accounts.account_id runtime filter to only show values where the account belongs to a specific profile. We have a lot of accounts and I'm trying to …
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Can the service usage metrics reports be run via API and automated?Summary: Ive got anywhere from 20-30 active distinct instances and having to log into each and every one monthly to run the same report is a giant waste of time. Content… -
Report Showing All account password resetsSummary: Hi Is there any report or way to report all account passwords done in a given time frame? Content (required): Report with detail of all account passwords done b…
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Disabled Accounts by date disabledSummary: Content (required): I'd like to put a date filter on the disabled account report so I can pull a report of all accounts that we disabled this year. I tried link…
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Show incident and tasks in record viewSummary: I want to display a single incident in Record view and below it al its tasks. Content (required): I want to display an incident, say reference number, status, s… -
Report of incident after a ticket is closedSummary: To track the incidents post closure activity like reopening/ updated... Content (required): Suppose a ticket is been closed and later it got reopened. I have to… -
Get No. of Days Open for incident Excluding Holidays in a ReportSummary Get No. of Days Open for incident until closed Excluding Holidays in a ReportContent Hi all, I have a requirement of report having a column which displays no of … -
Add a link report to a report total calculationSummary: Add drilldown on a total count column. Content (required): I have a report that has a column count. I add a total count for the column I select from the Design …
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How to resolve "usage of column does not include requested usage"Summary: How to resolve "usage of column does not include requested usage" Content (required): I am receiving "Usage column X does not include requested usage - filter" …B2C Service Support Customer Inquiry -Oracle 31 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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what are tables in fusion to identify the Supplier B2B detailsSummary: what are tables in fusion to identify the Supplier B2B details Content (required): what are tables in fusion to identify the Supplier B2B details Version (inclu…
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How can I remove the text "Contains any" from the filter?Summary: I want to remove the "Contains any" text from the filter. as shown in the screenshot: thanks.