how to calculate business days in the incident level
Summary
Based on the business days, in My Inbox report level, the record colour needs to be changed. For example, once the incident is created for the **** category. For the **** category, the resolution for the category is 10 business days. After 5 business days, the record colour changed to "Amber" and after 9 business days the record colour changed to Red. How to achieve this functionality in the My Inbox Report
Content (please ensure you mask any confidential information):
Based on the business days, in My Inbox report level, the record colour needs to be changed. For example, once the incident is created for the **** category. For the **** category, the resolution for the category is 10 business days. After 5 business days, the record colour changed to "Amber" and after 9 business days the record colour changed to Red. How to achieve this functionality in the My Inbox Report