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how to calculate business days in the incident level — Cloud Customer Connect
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how to calculate business days in the incident level

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Summary

Based on the business days, in My Inbox report level, the record colour needs to be changed. For example, once the incident is created for the **** category. For the **** category, the resolution for the category is 10 business days. After 5 business days, the record colour changed to "Amber" and after 9 business days the record colour changed to Red. How to achieve this functionality in the My Inbox Report

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Based on the business days, in My Inbox report level, the record colour needs to be changed. For example, once the incident is created for the **** category. For the **** category, the resolution for the category is 10 business days. After 5 business days, the record colour changed to "Amber" and after 9 business days the record colour changed to Red. How to achieve this functionality in the My Inbox Report

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