Category 276
Discussion List
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report that shows any Due date changes happened after october 1st 2024I need to create a report that shows any Due date changes happened after october 1st 2024. How to track due date changes?Please help. Thanks MeeraMeera Saseendran T 32 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for B2C Service -
rightnow report dynamic drop downSummary: How to dynamically filter out drop-down values within a Report I have a custom object named StoreUsers with 3 columns: ID, AccountID, Name. I have setup a paren…Elias Papaioannou 74 views 5 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Service usage metrics reports Alert / AutomatedWe are looking for alerts/automation for service usage metrics daily/ monthly for different interfaces. The section in which we are interested in setting alerts are Stor…Rahul Ram 73 views 4 comments 0 points Most recent by Nithin Nassar-Oracle Reporting & Analytics for B2C Service -
Data not showing accurately in the reportHi Team, We have a custom report to see the Agents productivity in the oracle B2C. We are using the incidents, Agents and Incident performance table in the data and usin…Kiranprasanna Dhanasekaran 32 views 2 comments 0 points Most recent by Kiranprasanna Dhanasekaran Reporting & Analytics for B2C Service -
how to let report only show one record which contains same incident ref?Summary: I have a report with a filter incident.status = solved, so the report will shows solved incident and agent name who solve it, but sometimes incidents reopened a…Laifu 27 views 2 comments 0 points Most recent by Cătălin Hurjui-Support-Oracle Reporting & Analytics for B2C Service
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export knowledge advance schema dataSummary: Hey Guys, I wonder if there is any way we can export the schema value of the knowledge advance content type? We can add a new schema into the content type in or…Vincent Lin 36 views 1 comment 0 points Most recent by Cătălin Hurjui-Support-Oracle Reporting & Analytics for B2C Service -
Prod incident created after reply an email to test site CRM incidentSummary: Hi everyone, I met a bug in test site CRM, when I reply an email as customer to the test incident, no message thread create in the incident, and I received an e…
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How to make a column in a report to only shows the agent name who firstly solve the incident?Summary: I have a report to shows solved incident and agent name who solve it, but sometimes incidents reopened and solved more than one times. So the report will look s…
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Report to show categories in the exact same order they are listed under Products/Categories/DispositContent Hi, As the title suggests - I need a report to show categories in the exact same order they are listed under Products/Categories/Dispositions I've tried ordering…King Jack 40 views 9 comments 1 point Most recent by KKalyan-Oracle Reporting & Analytics for B2C Service -
Report showing when Chat Agent is NOT availableSummary: I have created a Chat Login Avail report. But it does not seem to show the correct status. Id like to see when the agent goes available and when she goes unavai…Marissa Gonzales 26 views 3 comments 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service -
create report where incident count = 0Summary: add a filter to report where incident count by contact = 0 Content (please ensure you mask any confidential information): i have a report that shows me contacts…Marissa Gonzales 11 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service
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we have a ask a question style webform. How can i track how customers are reaching it?Summary: we have a ask a question style webform. How can i track how customers are reaching it? I need to be able to give some indication what websites are linking to th…spence_abcd0109uk 26 views 3 comments 0 points Most recent by spence_abcd0109uk Reporting & Analytics for B2C Service
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How top answers widget will work for customer portalSummary: I want to enable a top answers standard widgets for the customer portal. I have enabled by writing the snippet. For this am getting some top answers. But am no…Haribabu Arigela 32 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Stop incidents duplicating when joining to threadsSummary: I have a basic queues report counts the volume of open incidents by queue and date. It has a drill down filter that then lists the incident in detail its ref an…spence_abcd0109uk 31 views 7 comments 0 points Most recent by spence_abcd0109uk Reporting & Analytics for B2C Service
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summing up all the columns in a cross tab reportSummary: I want to add the result of all the columns in the pivoted table to a new one, say Total. How do I do that? Content (please ensure you mask any confidential inf…Boby B Jacob 26 views 4 comments 0 points Most recent by Boby B Jacob Reporting & Analytics for B2C Service -
Sorting the actual filter view?Is there a way to sort the actual filter view, so the checkbox/selections are in A-Z order. For example - I have a QUEUE filter - I want the queue list in the All Items …Joe P. 25 views 2 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service -
Report to show periods where no Chat agents were availableSummary Trying to identify gaps in Chat agent availabilityContent Hi, I'm trying to find the easiest way to find periods where there were no Chant Agents in Available st…Neil M 20 views 1 comment 0 points Most recent by Marissa Gonzales Reporting & Analytics for B2C Service
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using inc_performance type=7 gives duplicate rowsSummary: When adding the first closed date from the inc_perf table to my report, I get two rows for every solved incident, one with a closed date and one with no closed …
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Local Account Password RequirementsSummary: how to: 1. List all non-SSO accounts in Fusion and their last password change date 2. force password change after every 90 days 3. force a complex password (min…
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Data type - HTMLSummary: We have a field with long description and the data type set as 'html' in the column properties , so now in the dashboard that field is displaying the data corre…
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Access Custom Reports using REST/SOAP APIContent Can we access custom reports using REST/SOAP API? If so, please provide us some documentation on the same. Version Service CloudRakesh Suresh 40 views 3 comments 1 point Most recent by Dave Mor-Dev-Oracle Reporting & Analytics for B2C Service
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how to resolve usage of function count() does not include requested usage - filterSummary: how to resolve usage of function count() does not include requested usage - filter Content (please ensure you mask any confidential information): I am receiving…bosun 11 views 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Reporting Time Between Chat EventsContent I've been tasked with creating a report to isolate the number of chats where there is no post by the end user within a minute of the agent interaction beginning.…Leah Mikulenka-115166 28 views 2 comments 0 points Most recent by OBerg Reporting & Analytics for B2C Service -
Sending Customer Statements via API or SOAPSummary: Mass sending of customer statement of account to selected list of random customers. Similar to mail merge Is there any API or SOAP that can be used to call Stat…Giri Venkatesan 24 views 3 comments 0 points Most recent by Giri Venkatesan Reporting and Analytics for ERP -
how to create multi edit reportSummary: I need to create report for editing a contact of a incident. For that I need to enable that report with multi edit. How to do that? Regards, MeeraMeera Saseendran T 11 views 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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how can i report on all the web pages including answershow can i report on all the web pages including answers possible on a site, along with the URL to reach it?spence_abcd0109uk 1 view 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Table to check charges on field service work orcderHi Team, We need table to check the charges details on the field service work order. Please find the below scrrenshot.