Category 276
Discussion List
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where Knowledge advanced is in active use - understand the actual usage volumeHi, I need to create a report to review the current use cases where Knowledge advanced is in active use - understand the actual usage volume Regards, Meera -
I need a custom script to capture a assigned time of a ticketHi, For a Response SLA report, we are capturing stop time as min(transactions.created). But there is a problem where incident reaches to wrong queue first and assigned t…Meera Saseendran T 17 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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How to create a report for find for each sla what all holidays are selectedHow to create a report for find for each sla what all holidays are selectedMeera Saseendran T 10 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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Creating a Report for Unanswered Community Comments in RightNow CXSummary: We need to build a report in RightNow CX that highlights comments in our community that have not received a reply from a staff account. We have community profil…SDP 25 views 2 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Some of the fields in the OTBI subject area are not populating valuesWe are trying to select "check number" from the OTBI subject area "Payables Payments - Disbursements Real Time" but the field results no values in it due to which the da…Lakshmi Kanchi 17 views 1 comment 0 points Most recent by Lakshmi Kanchi Reporting & Analytics for Fusion Service
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Reporting on Contacts Who Downloaded an Answer AttachmentContent Has anyone been able to create a report that shows everyone who has viewed an answer that contains an attachment and who downloaded that attachment? Everything I…User_2025-02-03-18-33-33-414 26 views 2 comments 0 points Most recent by Dorothy Norman Reporting & Analytics for B2C Service -
Custom Report to Save CC from Mail HeadersContent Hi, We would like to start storing the email addresses in the CC field (if any) when incidents are created via email. I was able to determine that this informati…Carl Bramblett 61 views 3 comments 0 points Most recent by User_D4N0X Reporting & Analytics for B2C Service -
Can a custom TEXT field be limited to Apha only?Summary: Can a custom TEXT field be limited to Apha only? Content (please ensure you mask any confidential information): Cust Field, Plain text. Id like to limit to Alph…Marissa Gonzales 38 views 5 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service -
Report to count responses but include incidents with no responsesSummary: I need a report that shows all the incidents with a count of responses for the ones that have responses, but includes those incidents that don't have responses …
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Default report in navigation setHi, I need to findout which is the default report in a navigation set. Is there any way to find out using a report? Regards, MeeraMeera Saseendran T 19 views 1 comment 0 points Most recent by Gabriela Musat-Support-Oracle Reporting & Analytics for B2C Service
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customscript in reportsSummary:Hi, How to know which all reports are using custom script?any way to find via report? Thanks Content (please ensure you mask any confidential information): Versi…Meera Saseendran T 17 views 1 comment 0 points Most recent by Tushar G Reporting & Analytics for B2C Service
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how to enable add existing option in contact tabHi, How to enable the option for add existing contact in a workspace.? Regards, MeeraMeera Saseendran T 36 views 1 comment 0 points Most recent by Will Paddock -Support-Oracle Reporting & Analytics for B2C Service
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How to find a contact if logged in through sso or email?Hi, I need to know a contact is logged in using sso or email id. How to find that? Regards, MeeraMeera Saseendran T 27 views 3 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Is it possible to report on the value in the Staff Account Profile Session Timeout field?Summary: Is it possible to report on the value in the Staff Account Profile Session Timeout field? Content (please ensure you mask any confidential information): I need … -
summing up all the columns in a cross tab reportSummary: I want to add the result of all the columns in the pivoted table to a new one, say Total. How do I do that? Content (please ensure you mask any confidential inf…Boby B Jacob 35 views 5 comments 0 points Most recent by James Branston Reporting & Analytics for B2C Service -
How to hide headings in Dashboard filtersSummary: I have created a dashboard with 3 reports. While I run the dashboard, I can see few common filters and one filter from 1 report which is not common separetly. S…Meera Saseendran T 55 views 4 comments 0 points Most recent by Ashutosh_86 Reporting & Analytics for B2C Service
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what is this 3 lines symbol in report buiSummary: Hi, I could see a 3 lines symbol in the report header for a column, which I didnt see before. Please help me to understand what is this used for? Content (pleas…Meera Saseendran T 26 views 3 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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How to filter category dynamically in search filter when a product filter value changesSummary: Product and Category filter in analytics to behave exactly as they behave in workspace Content (please ensure you mask any confidential information): Hello All,…Rakesh Das 36 views 2 comments 0 points Most recent by Rakesh Das Reporting & Analytics for B2C Service
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Searching Thread for KeywordsSummary: Hello, I have a report that searches the thread of each incident (using incidents.search_thread with the "LIKE" operator) to search for specific keywords. This …Lee Tympanick 25 views 2 comments 0 points Most recent by Ashutosh_86 Reporting & Analytics for B2C Service
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Average Handle Time for individual agentContent I'm trying to create a report that will show me each individual agent's AHT for chat. I started with a canned report that was intended for showing the AHT for a …User_2025-01-28-05-44-49-224 33 views 3 comments 0 points Most recent by Ashutosh_86 Reporting & Analytics for B2C Service
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how to fetch latest response from threadHi, I need to create a report with latest response send to customer. There are private notes and repsonses. But I need only latest response in report. How to fetch that?…Meera Saseendran T 35 views 4 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Hey team I want to create an OTBI reportwhich could pull up the additional info column details from payroll relationship. I have a screenshot showing three fields, and I need to populate their values along wit…Syed Ahmed 2024 16 views 1 comment 0 points Most recent by Tushar G Reporting & Analytics for B2C Service -
Oracle BIP Report Email Delivery to Outlook Distribution ListSummary: We are attempting to use Outlook Distribution listings in report delivery associated with BIP report schedules, but they will not deliver. The jobs complete suc…Jared Custer 57 views 2 comments 0 points Most recent by Jared Custer Reporting & Analytics for Fusion Service -
How to schedule a report to email the report output to the receipientSummary: We need a guidance, as there is a requirement and process needs to be identified that is it possible to generate an standard report output and email the same ou…Muhammad Saleem Zafarullah 74 views 2 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service -
REPORT_ERROR_VIEWS_ENGINE errorHello All, I am trying to POST the report results through analyticsReportResults REST APIi. But unfortunately i am facing the "REPORT_ERROR_VIEWS_ENGINE " error .But whe…Kiranprasanna Dhanasekaran 56 views 4 comments 0 points Most recent by Tushar G Reporting & Analytics for B2C Service -
How can we report on Users Last Login Date and Time?Summary: We often has scenarios where workers are terminated in the system after their actual finish date. This means that there is a window where users can access our s…Rebecca Hawker 73 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting and Analytics for HCM -
Analytics Oracle Cloud error HRESULT: 0x800AC472Summary: HRESULT: 0x800AC472 At analytics report export into excel Content (please ensure you mask any confidential information): Has anyone ecountered this error? I tri…
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Task thread reportHi All, Need to create Task thread(note) report, but i am unable to create custom report its always show incident thread. Filter : Task ID: colum : Task thread Any sugge…Satheesh_sathiz 35 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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How can I add the current date to the file name on a scheduled reportSummary: I have a user who has a scheduled report which he receives as an excel file that gets forwarded to a Sharepoint directory automatically every day. The issue he …VivTed 126 views 3 comments 0 points Most recent by Shashidhar AM Reporting & Analytics for B2C Service