how to get CC address from Incident Creation via mail

Summary:

Hi All,

We have a requirement to store CC email addresses whenever an Incident is created from Email (Service Mailbox).

We tried to extract the CC addresses from the email header using a CPM Incident Create event. Below is the code we are using:

foreach ($obj->Threads as $thread) {    if ($thread->MailHeader != null) {        $emailHeader = $thread->MailHeader;        echo "emailHeader: " . $emailHeader;        break;    }}

The MailHeader value is returned successfully, but it contains only technical headers such as:

• Return-Path (From email Address)
• Delivered-To
• Received
• X-* headers

However, it does not include the CC: email addresses.

We also tried accessing the thread array using index values: