Category 276
Discussion List
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How to get a count of the knowledge articles currently available in Knowledge AdvancedSummary: I need to get a count of the knowledge articles currently available in Knowledge Advanced Content (please ensure you mask any confidential information): Version…Meera Saseendran T 1 view 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service -
Exported incident subject limited to 60 charactersSummary: Exports truncate the subject field to 60 characters, but the data dictionary and incident workspaces allow more. Content (please ensure you mask any confidentia…Kurt Helfrich 22 views 1 comment 0 points Most recent by Kurt Helfrich Reporting & Analytics for B2C Service -
I need to track email sent activitySummary: I have couple of invalid email adresses. I need to create a report which shows incident list which sent emails to these invalid emails. Content (please ensure y…Meera Saseendran T 12 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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Filter report to include "No Values" or "NULL"Content I wish to filter my report to include all contacts who have provided either their first name, last name or neither. That is how can I filter my report to include…Aarti Chand 59 views 6 comments 1 point Most recent by Ramesh Reddy Kandula-140795 Reporting & Analytics for B2C Service
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Contact Login ActivitySummary I am looking for a report that would detail the login activity for contacts that would be used in a number of different ways.Content For example: * A version of …NDKoze 74 views 7 comments 0 points Most recent by Craig Hevey Reporting & Analytics for B2C Service -
A report which shows incidents with latest updatedSummary: I need to create a report with incident details. The user needs to see the latest queue change happened. I can see multiple records with one incident as queue i…Meera Saseendran T 21 views 2 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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How to pull report entries when one column is blank for certain rows?Summary: I'm building a report showing certain incidents, and I'd like to include the most recent thread entry in the report. The challenge is, I have many incidents wit…ptolbert 2 views 2 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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I need to extract profiles using a particular addin using reportSummary: I need to create a report for extract profiles which are using a particular addin Content (please ensure you mask any confidential information): Version (includ…Meera Saseendran T 1 view 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Report for Profiles with Single Sign-OnContent Is there a report or is there a way to report on what profiles have Single Sign-On?JLFolkman 93 views 12 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Calculation of TATContent Hi, I need to create a TAT report considering the below 2 points. - Timer to start calculate when the status is tagged as "In Progress"- Timer to stop when the s…Sristy A 40 views 12 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service -
how to extract a report for sso and non sso profilesSummary: I need a report for finding sso profiles and non sso profiles. How to create that? Also which is the field for finding last login date for a staff account? Cont…Meera Saseendran T 21 views 2 comments 0 points Most recent by Levi Dyckman-Support-Oracle Reporting & Analytics for B2C Service
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AnalyticsReportResults REST API 10,000 Row LimitSummary: Hi all, Not entirely sure if this is General Technical due to APIs or Reporting & Analysis since its report based but, anyways.. We are looking to generate some…James Branston 71 views 2 comments 0 points Most recent by James Branston Reporting & Analytics for B2C Service -
Can you add smartsense to an incident report?Summary: We'd like to add smartsense to our queues report so we can see the customer sentiment before we open an incident and then be able to address the angry customers… -
I am getting an error on creating child case like "Unable to load search results"Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Meera Saseendran T 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Knowledge Advanced - articles access level multi-edit possible?Summary: In Knowledge Foundation (KF) we were able to multi-edit articles, for example the access level. In Knowledge Advanced (KA) this seems not possible. There is a r…Hans_tkc 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service -
Hidden reports and how to run themSummary A small how-to on how to run hidden reportsContent Your OSVC instance has (depending on the version) 240+ hidden reports. If you are like me and always wondered …Sebastiaan Draaisma-122509 199 views 7 comments 10 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service -
Optimizing view failed - Error running report - answers.map_prod_lvl1_id breaks itSummary: Hello, We are experiencing issues with all report using answers.map_prod_lvl1_id. Our goal is to simply display the answers created in a specific period of time…
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"Processing view failed" error on reportContent I have a report where I have a column which is a concatenation of text and fields and one if statement, so essentially running a bit like a merge. It was all run…Ineke Clewer 48 views 15 comments 1 point Most recent by Ineke Clewer Reporting & Analytics for B2C Service -
How to Change Cell (ExtensionReportCell) after get Cells using rows[0].getCells()Please Help-me 😥 After getting rows in "addExecutorCallback" how do I change the value of a cell that is in the "ExtensionReportRow" object? I need change value in cell …Richard J Algarve 51 views 3 comments 0 points Most recent by Patrick Breidel-Oracle Reporting & Analytics for B2C Service
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What is a good deflection rate?Summary: I'm trying to get an idea of good deflection rates for SmartAssistant, Answer Effectiveness, and Self-Service rate. Content: Our Answer Effectiveness seems to h…RyanMCole 61 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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Is it possible to print one record per page in BUI?Summary: I have a report with a number of columns that we display in "record" format rather than "tabular" format as the required layout for the end users. In Agent Desk…Craig Hevey 22 views 2 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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Can you view Answer Usage by SLA?We're looking for a way to review answer usage by users based on the various SLAs in place in our customer portal. An SLA is given to a customer based on the product(s) …Lauren Wiedt 71 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service -
Tasks by Creator/AssignerWe have a requirement to show all of the open tasks created by a particular user. In this case, the managers must be able to see which of the tasks they created/or assig…ptolbert 11 views 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Query to fetch the internal transfer details from financial orchestration flow in fusionHello experts, Need a advice on how to fetch below details. Query to fetch the internal transfer details from financial orchestration flow. Thanks RipendraRipendra Kumar-Oracle 21 views 1 comment 0 points Most recent by Deepak Pai-Oracle Supply Chain Financial Orchestration
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Is there any way that i can copy a asset within Incident workflow?Summary: Hey Guys, Currently, I am developing a workflow process to copy and assign an incident to a contact that I select. What I found is that if there is an asset whi…Vincent Lin 31 views 1 comment 0 points Most recent by Patrick Breidel-Oracle Reporting & Analytics for B2C Service -
HCM utilization reportSummary: Content (please ensure you mask any confidential information): Hi, do we have an Out-of-the-box report for HCM utilization - meaning: How many users logged into…sharon bloch 22 views 1 comment 0 points Most recent by Kishore Padala-Support-Oracle Applications Security
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Table to get BICC job schedule detailsHi Team, I am looking for any table where i will get the BICC Job details for completed or Running.vikram khengare 32 views 2 comments 0 points Most recent by Prabha.R Oracle-Oracle Reporting & Analytics for Fusion Service