Can you add smartsense to an incident report?

Summary:

We'd like to add smartsense to our queues report so we can see the customer sentiment before we open an incident and then be able to address the angry customers first. I don't see how to that.

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):