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Report to show periods where no Chat agents were available

edited Aug 10, 2020 12:35PM in Reporting & Analytics for B2C Service 1 comment

Summary

Trying to identify gaps in Chat agent availability

Content

Hi,

I'm trying to find the easiest way to find periods where there were no Chant Agents in Available status.

What would be the best way to do this?

Thanks in advance for any assistance.

-Neil

 

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