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Calculation of TAT — Cloud Customer Connect
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Calculation of TAT

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edited Jun 18, 2019 4:07AM in Reporting & Analytics for B2C Service 10 comments

Content

Hi,

I need to create a TAT report considering the below 2 points.

- Timer to start calculate when the status is tagged as "In Progress"
- Timer to stop when the status is anything other than "In Progress"
 
Is the same possible through Reports ?
 
Thanks
Sristy

Version

17D

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