Category 276
Discussion List
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SLT breach AlarmsSummary: Wanted to configure a SLT breach alarms in the Incident Summary Report. Content (required): Wanted to configure a SLT breach alarms in the Incident Summary Repo…Jayashankar Lingaiah-Oracle 41 views 2 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service -
Table/Subject Area name which stores data for RoutinesSummary: Table name which stores data for Routines Content (required): Hi All, I need to know the base table/subject area(OTBI) which stores the information related to R…BhavikBhatti 81 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle Fusion Service -
Can you add a filter to the Customer Portal Search Report?Summary: Can you add a filter to the Customer Portal Search Report? Content (required): I'm looking to add a filter the search within our Customer Portal. Is there a way…kerry walker 41 views 4 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service -
Is there a report which can tell agent used Fill my inbox to pull incidents?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):Megha Nagpal 41 views 2 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service
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Draft versions of the answers were not retrived on the reportSummary: am trying to do the versioning of the answers and i followed the steps on this article Answer Versioning | Oracle B2C Service (rightnow.com) but when i try to m…Zahraa 41 views 4 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service -
tell if notifications were sent to subscribers when an answer was updatedContent Is there a way to tell if notifications were sent to subscribers when an answer was updated? If the publisher forgot to choose from the Notify Subscribers dropdo…
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Report time difference between a specific status and Updated.Summary: We are trying to capture the response time from a contact. We use a status of Awaiting - xxxx Response and we need to measure the time from this status to the v…Jeff Scrobel 51 views 2 comments 1 point Most recent by Jeff Scrobel Reporting & Analytics for B2C Service -
Join Accounts table with Custom Field from Contacts TableHello Admins, is there a way to join information from the Accounts table (Full Name) with a Custom Field (Term date) from the Contact Table? I've tried different ways of…Pawel Strychocki 71 views 3 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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I want to get details on which agent applied a particular status, for e.g-closed statusSummary: i want a report which can tell that in a particular incident , who applied what status, Sometimes, the assigned person is different from who applied the status.…Megha Nagpal 41 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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Schedule a CSV to an SFTP LocationSummary: Schedule a CSV to an SFTP Location Content (required): Hi guys, Is it possible to schedule a report in CSV format from Service Cloud to an SFTP location? Regard…Sylvia S. 31 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service
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Last user transaction dateSummary: I'd like to view agents in certain profiles and monitor their last transaction date and time--mostly used a tool to see if an agent is sitting for long periods …Vanessa Topolewski 72 views 4 comments 0 points Most recent by Vanessa Topolewski Reporting & Analytics for B2C Service
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Tracked Links in a chatContent Any ideas on how to report on a tracked link that is added to chats. Tracked links work in mailings, surveys and some message templates but they don't appear to …Carl Elliott 30 views 2 comments 0 points Most recent by TinaB Reporting & Analytics for B2C Service -
How to access Incident Id from within Search Report Custom script?Summary: Content (required): Hi, We have Organization Search Report placed on an Incident Workspace. During the creation of New Incident, we want to restrict some accoun…Chethana KM-139188 23 views 2 comments 0 points Most recent by Rakesh Das-Oracle Reporting & Analytics for B2C Service
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Show report that sent by AdminSummary: Hi Guys, I know that we can schedule and send out a report. But is there any report or way to check a list of reports sent out under a specific Admin account or…Vincent Lin 31 views 2 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
How you get information on whether a user is logged in or not when visiting your site?Summary: Why do the total visits number from session_summary table and the count of clickstreams created during the same time period differ? Isn't a new clickstream crea…
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How do you get a workspace to open with the that rows records for editingSo for example the Contacts report id:124 when you run it you can click on any results row, and it will open up the Contact workspace. When i view the definition of a co…spence_abcd0109uk 31 views 3 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Search functionality in customer portal is not workingSummary: Search functionality is used to search the incidents on the customer portal. Incident reference number is not searching and also mid keyword from the subject li…Jayashankar Lingaiah-Oracle 21 views 5 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Unable to deliver scheduled report: Email attachment exceeded allowable sizeContent Emailing a report - it takes a while (1 min) to process but is under 911Kb Is there any configuration setting I can amend to help with this? ThanksKing Jack 45 views 22 comments 1 point Most recent by Sathya Rajendran Reporting & Analytics for B2C Service -
Error in POST data: Cannot run AnalyticsReport: XXXXX(ID=XXXXX): REPORT_ERROR_EXCEEDS_TIME_THRESHOLDHi All, We have a requirement to run the report under incidents object to fetch all the incoming email created incidents and list the queue that got assigned to it. This…Padma Varadarajan 502 views 3 comments 0 points Most recent by Padma Varadarajan Reporting & Analytics for B2C Service
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workspace field reportVersion B2C 22 A Is there a report within B2C to get all the fields that are available in an incident workspace? If not, how to achieve that?Boby B Jacob 21 views 2 comments 2 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service -
Generate a report for Incidents that are created manuallySummary: Hello Experts, I there a way or a report that can determine how many incidents that are created manually ( meaning the agents/CRS created it themselves) and not…Jepee Celorico 41 views 7 comments 0 points Most recent by Jepee Celorico Reporting & Analytics for B2C Service
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How to Exclude a Case if there is only One RowSummary: Need to exclude the case if there is only one row. Content (required): Trying to create a report to display the frequency of response to customers but only if t…JLFolkman 31 views 5 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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The users completed surveies.Summary: A report shows all the surveys the user completes in a period of time. Content (required): Hi Here, I am trying to create a report that shows user completed sur…Vincent Lin 41 views 7 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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how to calculate time between interactions created date and response date?Summary: I want to know how many incidents are yet to be responded. for e.g we have SLA of 24 hours to respond. So how can i fetch a report which states that these incid…Megha Nagpal 21 views 2 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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No results in keyword report when search is performed in BUI?Summary: We're using the Browser User Interface and are looking to improve our knowledge base. Naturally, it's important to know which keywords agents are using, when se…Trine Larsen 41 views 2 comments 0 points Most recent by Trine Larsen Reporting & Analytics for B2C Service -
I want to get Count of responses sent in a incidentSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):Megha Nagpal 41 views 3 comments 0 points Most recent by Virendra-Kumar-Oracle Reporting & Analytics for B2C Service
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Use Custom Expression on Level FilterHi, I need to use the following custom expression on level filter, both top level and drill-down level. If(date_diff(sysdate(),$max_date_created)0,date_diff(sysdate(),$m…
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Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a…Chitra-Oracle 21 views 0 comments 0 points Started by Chitra-Oracle Reporting & Analytics for B2C Service -
Can categories be excluded from search results?Summary: Can categories be excluded from search results? Content (required): I came to understand that if a product or category contains the same text as a search term..…kerry walker 21 views 2 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service
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Help with Survey Summary ReportSummary: Help with Survey Summary Report Content (required): I'm in need of a little help with a report. This specific report is a monthly and year to date summary of su…kerry walker 21 views 5 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service