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tell if notifications were sent to subscribers when an answer was updated

edited Jan 23, 2017 10:03PM in Reporting & Analytics for B2C Service 1 comment

Content

Is there a way to tell if notifications were sent to subscribers when an answer was updated?  If the publisher forgot to choose from the Notify Subscribers dropdown on the Details tab, then they wouldn't be sent.  That is a very easy mistake to make and we would like to get a report showing whether notifications were sent.  Thanks to anyone for help.

Subject edited by Danette Beal for clarification

Version

Oracle Service Cloud, May 2016
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