Reporting and Analytics
Discussion List
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Report to count responses but include incidents with no responsesSummary: I need a report that shows all the incidents with a count of responses for the ones that have responses, but includes those incidents that don't have responses … -
Default report in navigation setHi, I need to findout which is the default report in a navigation set. Is there any way to find out using a report? Regards, MeeraMeera Saseendran T 11 views 1 comment 0 points Most recent by Gabriela Musat-Support-Oracle Reporting & Analytics for B2C Service
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Creating a Report for Unanswered Community Comments in RightNow CXSummary: We need to build a report in RightNow CX that highlights comments in our community that have not received a reply from a staff account. We have community profil…
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customscript in reportsSummary:Hi, How to know which all reports are using custom script?any way to find via report? Thanks Content (please ensure you mask any confidential information): Versi…Meera Saseendran T 10 views 1 comment 0 points Most recent by Tushar G Reporting & Analytics for B2C Service
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how to enable add existing option in contact tabHi, How to enable the option for add existing contact in a workspace.? Regards, MeeraMeera Saseendran T 15 views 1 comment 0 points Most recent by Will Paddock -Support-Oracle Reporting & Analytics for B2C Service
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How to find a contact if logged in through sso or email?Hi, I need to know a contact is logged in using sso or email id. How to find that? Regards, MeeraMeera Saseendran T 23 views 3 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Is it possible to report on the value in the Staff Account Profile Session Timeout field?Summary: Is it possible to report on the value in the Staff Account Profile Session Timeout field? Content (please ensure you mask any confidential information): I need … -
summing up all the columns in a cross tab reportSummary: I want to add the result of all the columns in the pivoted table to a new one, say Total. How do I do that? Content (please ensure you mask any confidential inf…Boby B Jacob 34 views 5 comments 0 points Most recent by James Branston Reporting & Analytics for B2C Service -
How to hide headings in Dashboard filtersSummary: I have created a dashboard with 3 reports. While I run the dashboard, I can see few common filters and one filter from 1 report which is not common separetly. S…Meera Saseendran T 50 views 4 comments 0 points Most recent by Ashutosh_86 Reporting & Analytics for B2C Service
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what is this 3 lines symbol in report buiSummary: Hi, I could see a 3 lines symbol in the report header for a column, which I didnt see before. Please help me to understand what is this used for? Content (pleas…Meera Saseendran T 26 views 3 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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How to filter category dynamically in search filter when a product filter value changesSummary: Product and Category filter in analytics to behave exactly as they behave in workspace Content (please ensure you mask any confidential information): Hello All,…Rakesh Das 37 views 2 comments 0 points Most recent by Rakesh Das Reporting & Analytics for B2C Service
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Searching Thread for KeywordsSummary: Hello, I have a report that searches the thread of each incident (using incidents.search_thread with the "LIKE" operator) to search for specific keywords. This …Lee Tympanick 23 views 2 comments 0 points Most recent by Ashutosh_86 Reporting & Analytics for B2C Service
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Average Handle Time for individual agentContent I'm trying to create a report that will show me each individual agent's AHT for chat. I started with a canned report that was intended for showing the AHT for a …User_2025-01-28-05-44-49-224 29 views 3 comments 0 points Most recent by Ashutosh_86 Reporting & Analytics for B2C Service -
Hey team I want to create an OTBI reportwhich could pull up the additional info column details from payroll relationship. I have a screenshot showing three fields, and I need to populate their values along wit…Syed Ahmed 2024 14 views 1 comment 0 points Most recent by Tushar G Reporting & Analytics for B2C Service -
Oracle BIP Report Email Delivery to Outlook Distribution ListSummary: We are attempting to use Outlook Distribution listings in report delivery associated with BIP report schedules, but they will not deliver. The jobs complete suc…Jared Custer 51 views 2 comments 0 points Most recent by Jared Custer Reporting & Analytics for Fusion Service -
How to schedule a report to email the report output to the receipientSummary: We need a guidance, as there is a requirement and process needs to be identified that is it possible to generate an standard report output and email the same ou…Muhammad Saleem Zafarullah 64 views 2 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service -
REPORT_ERROR_VIEWS_ENGINE errorHello All, I am trying to POST the report results through analyticsReportResults REST APIi. But unfortunately i am facing the "REPORT_ERROR_VIEWS_ENGINE " error .But whe…Kiranprasanna Dhanasekaran 60 views 4 comments 0 points Most recent by Tushar G Reporting & Analytics for B2C Service -
How can we report on Users Last Login Date and Time?Summary: We often has scenarios where workers are terminated in the system after their actual finish date. This means that there is a window where users can access our s…Rebecca Hawker 61 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting and Analytics for HCM -
Analytics Oracle Cloud error HRESULT: 0x800AC472Summary: HRESULT: 0x800AC472 At analytics report export into excel Content (please ensure you mask any confidential information): Has anyone ecountered this error? I tri…
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How can I add the current date to the file name on a scheduled reportSummary: I have a user who has a scheduled report which he receives as an excel file that gets forwarded to a Sharepoint directory automatically every day. The issue he …VivTed 127 views 3 comments 0 points Most recent by Shashidhar AM Reporting & Analytics for B2C Service
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Addins and WorkspacesI need to run a report which shows what all workspaces are having a particular addin.How to find out what all addins are used in a workspace? Regards, MeeraMeera Saseendran T 69 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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I need to write a custom script in a reportI have a column which will shows some numbers. For example column A 45643746 464734329 Column will be like this. I need to show another column which will be result of co…Meera Saseendran T 33 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Knowledge Base Report - answers.updated field no longer workingVersion 23D I have an issue with a KB report where the answers.updated field is not being updated on some KB's and won't show up on the report. Here's the audit log of o…Joe P. 45 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service -
i need to show only the incident' which having incidents.closed==transactions.createdSummary: What is the condition for show only the incident' which having incidents.closed==transactions.created. Content (please ensure you mask any confidential informat…Meera Saseendran T 33 views 3 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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how to capture case closure done through multi editI need to create a report to capture the details of incidents which are closed via multi edit. How to track this transaction?Meera Saseendran T 33 views 2 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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Identify the Data Table and Column for Rule: Case.Email HeaderSummary/Content I am trying to create a report for cases that are coming from a specific email. Beside using the Rule Name (rule_log.rule_name), is there another table c…
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How to track number of users visiting on any learning item (any offering) ?Summary: Hi experts, is there any way in HCM SAAS product -> Learning module , where for any offering item (any course/activity) , we can track the users who are just vi…
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report that shows any Due date changes happened after october 1st 2024I need to create a report that shows any Due date changes happened after october 1st 2024. How to track due date changes?Please help. Thanks MeeraMeera Saseendran T 61 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for B2C Service
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Service usage metrics reports Alert / AutomatedWe are looking for alerts/automation for service usage metrics daily/ monthly for different interfaces. The section in which we are interested in setting alerts are Stor…Rahul Ram 101 views 4 comments 0 points Most recent by Nithin Nassar-Oracle Reporting & Analytics for B2C Service -
Data not showing accurately in the reportHi Team, We have a custom report to see the Agents productivity in the oracle B2C. We are using the incidents, Agents and Incident performance table in the data and usin…Kiranprasanna Dhanasekaran 51 views 2 comments 0 points Most recent by Kiranprasanna Dhanasekaran Reporting & Analytics for B2C Service