Reporting and Analytics
Discussion List
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how to enable add existing option in contact tabHi, How to enable the option for add existing contact in a workspace.? Regards, MeeraMeera Saseendran T 3 views 1 comment 0 points Most recent by Will Paddock -Support-Oracle Reporting & Analytics for B2C Service -
How to find a contact if logged in through sso or email?Hi, I need to know a contact is logged in using sso or email id. How to find that? Regards, MeeraMeera Saseendran T 21 views 3 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Is it possible to report on the value in the Staff Account Profile Session Timeout field?Summary: Is it possible to report on the value in the Staff Account Profile Session Timeout field? Content (please ensure you mask any confidential information): I need … -
Report to count responses but include incidents with no responsesSummary: I need a report that shows all the incidents with a count of responses for the ones that have responses, but includes those incidents that don't have responses …VivTed 15 views 2 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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summing up all the columns in a cross tab reportSummary: I want to add the result of all the columns in the pivoted table to a new one, say Total. How do I do that? Content (please ensure you mask any confidential inf…Boby B Jacob 32 views 5 comments 0 points Most recent by James Branston Reporting & Analytics for B2C Service -
How to hide headings in Dashboard filtersSummary: I have created a dashboard with 3 reports. While I run the dashboard, I can see few common filters and one filter from 1 report which is not common separetly. S…Meera Saseendran T 48 views 4 comments 0 points Most recent by Ashutosh_86 Reporting & Analytics for B2C Service
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what is this 3 lines symbol in report buiSummary: Hi, I could see a 3 lines symbol in the report header for a column, which I didnt see before. Please help me to understand what is this used for? Content (pleas…Meera Saseendran T 24 views 3 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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How to filter category dynamically in search filter when a product filter value changesSummary: Product and Category filter in analytics to behave exactly as they behave in workspace Content (please ensure you mask any confidential information): Hello All,…Rakesh Das 35 views 2 comments 0 points Most recent by Rakesh Das Reporting & Analytics for B2C Service
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Searching Thread for KeywordsSummary: Hello, I have a report that searches the thread of each incident (using incidents.search_thread with the "LIKE" operator) to search for specific keywords. This …Lee Tympanick 21 views 2 comments 0 points Most recent by Ashutosh_86 Reporting & Analytics for B2C Service
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Average Handle Time for individual agentContent I'm trying to create a report that will show me each individual agent's AHT for chat. I started with a canned report that was intended for showing the AHT for a …User_2025-01-28-05-44-49-224 32 views 3 comments 0 points Most recent by Ashutosh_86 Reporting & Analytics for B2C Service -
Hey team I want to create an OTBI reportwhich could pull up the additional info column details from payroll relationship. I have a screenshot showing three fields, and I need to populate their values along wit…Syed Ahmed 2024 12 views 1 comment 0 points Most recent by Tushar G Reporting & Analytics for B2C Service -
Oracle BIP Report Email Delivery to Outlook Distribution ListSummary: We are attempting to use Outlook Distribution listings in report delivery associated with BIP report schedules, but they will not deliver. The jobs complete suc…Jared Custer 51 views 2 comments 0 points Most recent by Jared Custer Reporting & Analytics for Fusion Service -
How to schedule a report to email the report output to the receipientSummary: We need a guidance, as there is a requirement and process needs to be identified that is it possible to generate an standard report output and email the same ou…Muhammad Saleem Zafarullah 62 views 2 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service -
REPORT_ERROR_VIEWS_ENGINE errorHello All, I am trying to POST the report results through analyticsReportResults REST APIi. But unfortunately i am facing the "REPORT_ERROR_VIEWS_ENGINE " error .But whe…Kiranprasanna Dhanasekaran 58 views 4 comments 0 points Most recent by Tushar G Reporting & Analytics for B2C Service -
How can we report on Users Last Login Date and Time?Summary: We often has scenarios where workers are terminated in the system after their actual finish date. This means that there is a window where users can access our s…Rebecca Hawker 61 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting and Analytics for HCM -
Analytics Oracle Cloud error HRESULT: 0x800AC472Summary: HRESULT: 0x800AC472 At analytics report export into excel Content (please ensure you mask any confidential information): Has anyone ecountered this error? I tri…
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How can I add the current date to the file name on a scheduled reportSummary: I have a user who has a scheduled report which he receives as an excel file that gets forwarded to a Sharepoint directory automatically every day. The issue he …VivTed 122 views 3 comments 0 points Most recent by Shashidhar AM Reporting & Analytics for B2C Service
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Addins and WorkspacesI need to run a report which shows what all workspaces are having a particular addin.How to find out what all addins are used in a workspace? Regards, MeeraMeera Saseendran T 67 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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I need to write a custom script in a reportI have a column which will shows some numbers. For example column A 45643746 464734329 Column will be like this. I need to show another column which will be result of co…Meera Saseendran T 31 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Knowledge Base Report - answers.updated field no longer workingVersion 23D I have an issue with a KB report where the answers.updated field is not being updated on some KB's and won't show up on the report. Here's the audit log of o…Joe P. 41 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service -
i need to show only the incident' which having incidents.closed==transactions.createdSummary: What is the condition for show only the incident' which having incidents.closed==transactions.created. Content (please ensure you mask any confidential informat…Meera Saseendran T 31 views 3 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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how to capture case closure done through multi editI need to create a report to capture the details of incidents which are closed via multi edit. How to track this transaction?Meera Saseendran T 31 views 2 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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Identify the Data Table and Column for Rule: Case.Email HeaderSummary/Content I am trying to create a report for cases that are coming from a specific email. Beside using the Rule Name (rule_log.rule_name), is there another table c…
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How to track number of users visiting on any learning item (any offering) ?Summary: Hi experts, is there any way in HCM SAAS product -> Learning module , where for any offering item (any course/activity) , we can track the users who are just vi…
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report that shows any Due date changes happened after october 1st 2024I need to create a report that shows any Due date changes happened after october 1st 2024. How to track due date changes?Please help. Thanks MeeraMeera Saseendran T 61 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for B2C Service
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Service usage metrics reports Alert / AutomatedWe are looking for alerts/automation for service usage metrics daily/ monthly for different interfaces. The section in which we are interested in setting alerts are Stor…Rahul Ram 108 views 4 comments 0 points Most recent by Nithin Nassar-Oracle Reporting & Analytics for B2C Service -
Data not showing accurately in the reportHi Team, We have a custom report to see the Agents productivity in the oracle B2C. We are using the incidents, Agents and Incident performance table in the data and usin…Kiranprasanna Dhanasekaran 51 views 2 comments 0 points Most recent by Kiranprasanna Dhanasekaran Reporting & Analytics for B2C Service
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Report to show categories in the exact same order they are listed under Products/Categories/DispositContent Hi, As the title suggests - I need a report to show categories in the exact same order they are listed under Products/Categories/Dispositions I've tried ordering…King Jack 47 views 9 comments 1 point Most recent by KKalyan-Oracle Reporting & Analytics for B2C Service
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Report showing when Chat Agent is NOT availableSummary: I have created a Chat Login Avail report. But it does not seem to show the correct status. Id like to see when the agent goes available and when she goes unavai…Marissa Gonzales 21 views 3 comments 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service -
create report where incident count = 0Summary: add a filter to report where incident count by contact = 0 Content (please ensure you mask any confidential information): i have a report that shows me contacts…Marissa Gonzales 11 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service