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Identify the Data Table and Column for Rule: Case.Email Header

in Reporting & Analytics for B2C Service 2 comments

Summary/Content

I am trying to create a report for cases that are coming from a specific email. Beside using the Rule Name (rule_log.rule_name), is there another table column to use to identify which cases are coming from a specific email?


Version (include the version you are using, if applicable):

Oracle Service Cloud 23C


Thanks,

Merced

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