Reporting and Analytics
Discussion List
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Survey Sent & Completed report - Include surveys not openedI m trying to report on all surveys sent. The report should show when a Survey was sent, and if it was completed also the score. I however also need the Surveys that hav…Pavol Procka 21 views 3 comments 0 points Most recent by Sristy A Reporting & Analytics for B2C Service -
How do I obtain a flitered list of attachments and then export them from OSvC?Content Hello, We frequently have agents who want to create a list of attachments for specific incidents, filter for attachments that have a specific name, and then expo…Scott Heidenreich 24 views 5 comments 0 points Most recent by Puneeth Holla S Reporting & Analytics for B2C Service -
How to Filter on a date_group to linked reporti have built a report summary based on date_group(incidents.created, 'YYYX-WWW') and counting incident id I now want to add a report to list the detail for that date ran…spence_abcd0109uk 1 view 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service -
Reporting on Answers with zero hitsSummary: I have a requirement to report on the number of hits per answer across a specified time period (report has a cross tab of row fields = answers.a_id, column fiel…Sarah Anderson 2 views 3 comments 1 point Most recent by Rajiv Saini-Oracle Reporting & Analytics for B2C Service
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Report Showing All account password resetsSummary: Hi Is there any report or way to report all account passwords done in a given time frame? Content (required): Report with detail of all account passwords done b…Srinath Kannan-Oracle 1 view 0 comments 0 points Started by Srinath Kannan-Oracle Reporting & Analytics for B2C Service
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How to see linked reports in Consolidated DashboardContent Hi, I have created few reports and there is a drill down level in that reports. But when i put those reports in consolidated dashboard then i cannot see the link…Manish Dhopte 7 views 1 comment 0 points Most recent by Karla Lauwerens Reporting & Analytics for B2C Service
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How to drill down using a linked report when the parent report has date grouping outputSummary: How can I drill down to a linked report when the parent report contains data with date grouping applied and the drilled down data should only match the date gro…Karla Lauwerens 1 view 0 comments 0 points Started by Karla Lauwerens Reporting & Analytics for B2C Service
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Filter ExpressionSummary: How to make a filter from an expression? Content (required): Is it possible to make a filter for the following expression, which is basically the difference bet…David A. Simone 11 views 1 comment 0 points Most recent by Rajiv Saini-Oracle Reporting & Analytics for B2C Service
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Custom Object Deleted RecordSummary: How to identify a deleted record of a Custom Object? Content (required): Through deleted_recs table we are able to find out who deleted the records on standard …Rasheed Ahamed 11 views 1 comment 0 points Most recent by Rajiv Saini-Oracle Reporting & Analytics for B2C Service -
Dynamic Report Header in a custom ReportHow to add a dynamic report header or footer to a custom report? I just wanted to add a dynamic value like sysdate or agent name in the report header part. Is that possi…Boby B Jacob 1 view 3 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
Report Error - Unexpected end of file has occurredSummary Incident Report ErrorContent Hi, I am trying to fetch Incident records with different columns using Incident object. I run this report without setting any filter…Baljeet Singh-231094 16 views 4 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service -
Duration of a SR sub-statusSummary: Display the total duration per the various sub-statuses of a SR Content: I have a created a custom field (Fixed Choice List) to track the sub-statuses of a SR (…Richard_Page 2 views 2 comments 0 points Most recent by Richard_Page Reporting & Analytics for B2C Service -
Report filters dependencySummary: Report filters dependency Content (required): Dears, We are trying to build a dependency among our report filters to have such a tree or path to some nodes, how… -
Searching or Reporting in the Incident Archive ConsoleSummary: Searching or Reporting in the Archive Console Content (required): Is there a way to search the Incident Archive Console by Agent name? Version (include the vers…kerry walker 1 view 2 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service -
Can I customize a dashboard like thatContent I want to customize this dashboard, but which can't be edited/copied. I tried to create a new one, however I can't find a way to built the same layout. Do you ha…Yanzhi Han 54 views 7 comments 2 points Most recent by Eric S. Reporting & Analytics for B2C Service
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How to modify the Audit Log ReportSummary: Within the contacts workspace, we have at the bottom a few tabs , the last one is The Audit Log Tab, if you change a standard field value the information change…User_MAWOS 11 views 1 comment 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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knowledge article answer URLSummary: knowledge article answer URL Content (required): Hello, I'm working on how to get knowledge article answer URL in a report in order to display to the agent once…Hesham Sleem 1 view 2 comments 0 points Most recent by Hesham Sleem Reporting & Analytics for B2C Service
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What is Oracle Narrative Reporting Output file size recommendation in excel or word?Summary: I am facing issue in output of excel which is above 1 MB Size, Not showing any result when i will preview the Doclet Content (required): Version (include the ve…Sukhvinder Kaur 1 view 1 comment 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Adding a specific contact email to report results?Summary: Content (required): We have an incident/email contact report that runs on a date range, filters out all null (contact with no email addresses) and groups duplic… -
Outgoing MailboxesSummary: We currently have 2 Incidents Worskpaces and also we previously configured 2 Outgoing Mailboxes. What is important for our company it's to have a specific Outgo…User_MAWOS 4 views 4 comments 0 points Most recent by User_MAWOS Reporting & Analytics for B2C Service
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Pass search values to new recordSummary: Hi, If I have a search in a report where I search contacts for example, by First Name and Last Name, and if I choose to create a new contact, is there a way to …Sorins -Oracle 2 views 0 comments 0 points Started by Sorins -Oracle Reporting & Analytics for B2C Service
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Link Checker/Broken URIs is not updatingSummary: Broken links fixed - report still shows old URIs Content (required): I fixed over 1500 broken links in our knowledge base yesterday. I ran the Common/Site Admin…Scott Heidenreich 2 views 1 comment 0 points Most recent by Scott Heidenreich Reporting & Analytics for B2C Service
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How can you join 2 tables without an intermediate table?Summary: I need assistance with how to join 2 tables in a report without the intermediate table it is telling me I have to use. I have data in an Answers table and a cus…User_5BEMS 11 views 3 comments 0 points Most recent by Pavol Procka Reporting & Analytics for B2C Service
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How to create a number only field on Oracle B2C RightNow?Summary: Content (required): Hello, I'm using Oracle B2C RightNow. I wish that the field bellow allowed only numbers input (no letters or symbols). Is it possible? I don…Giovanne da Silva Torres 1 view 3 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
Frequent ReportsSummary: Custom Report Useage Content (required): Is there a report that shows all the reports that are being used frequently by the users Version (include the version y…Boby B Jacob 11 views 2 comments 1 point Most recent by Sristy A Reporting & Analytics for B2C Service
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Actual SLT time worked by AgentSummary: we have a requirement to calculate the actual time worked by an agent on any incident taking SLA time and holidays into consideration Content (required): For B2…Jayashankar Lingaiah-Oracle 11 views 2 comments 1 point Most recent by Justin_D Reporting & Analytics for B2C Service
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RemovedSummary: Content (required): Version (include the version you are using, if applicable): 21C Code Snippet (add any code snippets that support your topic, if applicable):Manoj Maruvada 1 view 0 comments 0 points Started by Manoj Maruvada Reporting & Analytics for B2C Service
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Embedded screenshots from threads in reportSummary: Embedded screenshots from threads in report Content (required): Attached is a current report that we use to display a list of file attachments from Incidents. I…
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Chat queue availability reportSummary: Historical report on how much time there was no agent available for a specific queue. Content (required): I'm looking for a historical report on how much time t…
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How to filter on the startdate of first event if a person may have multiple events attended?Summary: Report on only the first event Content (required): I need to have a report which only displays the first event to which a person has been. So I have the contact…