Reporting and Analytics
Discussion List
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Can't Hyperlink to Answers in BUI (but can in .NET console)Summary: Can't Hyperlink to Answers in BUI (but can in .NET console) Content (required): Our business users mentioned that when they export an Answers report in the .NET…kerry walker 21 views 1 comment 0 points Most recent by kerry walker Reporting & Analytics for B2C Service -
Display Dashboard on homepageContent The departments in our company would like to view specific reports as soon as they log in to the CRM. We would like to display the dashboard automatically on the…Jayme Goforth 31 views 5 comments 0 points Most recent by User_NQG0M Reporting & Analytics for B2C Service -
Filtered report should not reduce rowsSummary: Content (required): Hi, We have a report to be built in such a way that report should have 4 columns: Queues, Date Created, Time Created, Count of Incidents. In…Padma Varadarajan 11 views 6 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
Why does my scheduled report return different numbers than if I run the same report run manually?Summary: Scheduled report returns different numbers than the same report run manually. Content (required): I have a report that counts the number of Incidents created pe…Richard Vang 11 views 5 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
How to pull re-opened cases that were previously closedSummary/Content: I need to identify incidents/cases re-opened by the customer that were previously closed in oracle service cloud analytics. Below is the code snippet th…
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Showing zero values on a reportSummary: Showing zero values on a report Content (required): Is there a way to show entries that contain a zero value for something? For example, we'd like to show the a…kerry walker 12 views 4 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service
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Queue Activity Report showing 0 values, despite there being activity in the queuesHello, We have recently migrated our business rules over to enhanced business rules and have also tidied up some incident queue routing rules. Incidents are being correc…
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Is there a way to hide duplicated entries ina scheduled report?Summary: Hide Duplicated entries for a scheduled report Content (required): We have a report that counts the answers hits in a defined range of time, as per some article…Linuxero-Oracle 1 view 2 comments 1 point Most recent by Karla Lauwerens Reporting & Analytics for B2C Service
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How to get first & last closed dateSummary/Content: I need to use the first & last closed date instances and I'm trying to use min(incidents.closed) and max(incidents.closed) but they don't work. The repo…
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Use custom list twiceSummary: Content (required): I want to use a custom list for "translating" some ID values to human readable form. For instance Location can be 1 = USA, 2 = UK, 3 = Japan…Jan Zahradka-Oracle 11 views 0 comments 0 points Started by Jan Zahradka-Oracle Reporting & Analytics for B2C Service
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How to get the list of articles that are checked out (locked) in OSvC (B2C Service)Summary: I am trying to find the right table where I could see all articles that are checked out (locked) by users. Could you please help? I need a list of all articles/…Irena Novosadova-Oracle 1 view 0 comments 2 points Started by Irena Novosadova-Oracle Reporting & Analytics for B2C Service
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Chat Transcript - Incident MessageSummary: We want to export the chat transcript saved in message under Incident to excel Tried Chat Event Details report but display by event and not complete transcript …Dikert VId 2 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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SSO access into OACSummary: We are using SSO access into the other Oracle products, is there a way how to configure OAC to accept SSO login instead of username/password combination? Conten…Jan Zahradka-Oracle 2 views 0 comments 0 points Started by Jan Zahradka-Oracle Reporting & Analytics for B2C Service
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Is there a way to access accounts table in the transactions table?Summary: I a trying to generate a report for alll user actions from the transaction table. is there a way? Content (required): Table : Transactions Column : Table Associ…Srinath Kannan-Oracle 1 view 2 comments 0 points Most recent by Sristy A Reporting & Analytics for B2C Service
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Extra column for color value in data visualizationSummary: Content (required): In case I use a field or calculation for Color, an extra column is added to the end of table or empty bar in graph. Is there any way how to …Jan Zahradka-Oracle 21 views 1 comment 0 points Most recent by Sristy A Reporting & Analytics for B2C Service
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Remove Explore link prom data visualizationSummary: Content (required): I created some data visualizations and when the dashboard loads I see Explore link by each. Is there some setting how to remove that link pl…Jan Zahradka-Oracle 11 views 0 comments 0 points Started by Jan Zahradka-Oracle Reporting & Analytics for B2C Service
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Report on when incidents move queues, by whom, and status upon transferContent Hi, We are trying to create a report that will tell us when an incident is moved from one queue to another, by whom and the status it was given upon transfer. At…James G 34 views 12 comments 2 points Most recent by Sasi Gudimetta-281012 Reporting & Analytics for B2C Service
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Can I control the time element of a "Between" filterContent Hi All, New to custom reports, but I am starting simple. I am working on reports to simply show an incident count of tickets opened in our queue by month, and th…Jeff Tuckwood 14 views 6 comments 0 points Most recent by User_JRSXZ Reporting & Analytics for B2C Service
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reports for maker and checker in the Agent desktop or BUISummary the business require to get reports for maker and checker of the questions and answers and the one who published it, am not able to find default reports for that… -
Survey Sent & Completed report - Include surveys not openedI m trying to report on all surveys sent. The report should show when a Survey was sent, and if it was completed also the score. I however also need the Surveys that hav…Pavol Procka 21 views 3 comments 0 points Most recent by Sristy A Reporting & Analytics for B2C Service -
How to Filter on a date_group to linked reporti have built a report summary based on date_group(incidents.created, 'YYYX-WWW') and counting incident id I now want to add a report to list the detail for that date ran…spence_abcd0109uk 1 view 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Reporting on Answers with zero hitsSummary: I have a requirement to report on the number of hits per answer across a specified time period (report has a cross tab of row fields = answers.a_id, column fiel…Sarah Anderson 2 views 3 comments 1 point Most recent by Rajiv Saini-Oracle Reporting & Analytics for B2C Service
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Report Showing All account password resetsSummary: Hi Is there any report or way to report all account passwords done in a given time frame? Content (required): Report with detail of all account passwords done b…Srinath Kannan-Oracle 1 view 0 comments 0 points Started by Srinath Kannan-Oracle Reporting & Analytics for B2C Service
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How to see linked reports in Consolidated DashboardContent Hi, I have created few reports and there is a drill down level in that reports. But when i put those reports in consolidated dashboard then i cannot see the link…Manish Dhopte 7 views 1 comment 0 points Most recent by Karla Lauwerens Reporting & Analytics for B2C Service
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How to drill down using a linked report when the parent report has date grouping outputSummary: How can I drill down to a linked report when the parent report contains data with date grouping applied and the drilled down data should only match the date gro…Karla Lauwerens 1 view 0 comments 0 points Started by Karla Lauwerens Reporting & Analytics for B2C Service
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Filter ExpressionSummary: How to make a filter from an expression? Content (required): Is it possible to make a filter for the following expression, which is basically the difference bet…David A. Simone 12 views 1 comment 0 points Most recent by Rajiv Saini-Oracle Reporting & Analytics for B2C Service
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Custom Object Deleted RecordSummary: How to identify a deleted record of a Custom Object? Content (required): Through deleted_recs table we are able to find out who deleted the records on standard …Rasheed Ahamed 12 views 1 comment 0 points Most recent by Rajiv Saini-Oracle Reporting & Analytics for B2C Service -
Dynamic Report Header in a custom ReportHow to add a dynamic report header or footer to a custom report? I just wanted to add a dynamic value like sysdate or agent name in the report header part. Is that possi…Boby B Jacob 1 view 3 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
Report Error - Unexpected end of file has occurredSummary Incident Report ErrorContent Hi, I am trying to fetch Incident records with different columns using Incident object. I run this report without setting any filter…Baljeet Singh-231094 28 views 4 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service -
Duration of a SR sub-statusSummary: Display the total duration per the various sub-statuses of a SR Content: I have a created a custom field (Fixed Choice List) to track the sub-statuses of a SR (…Richard_Page 1 view 2 comments 0 points Most recent by Richard_Page Reporting & Analytics for B2C Service