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Report showing when Chat Agent is NOT available

in Reporting & Analytics for B2C Service 3 comments

Summary:

I have created a Chat Login Avail report. But it does not seem to show the correct status.

Id like to see when the agent goes available

and when she goes unavailable

or even if it just shows when she is NOT available.

Content (please ensure you mask any confidential information):

attached


Version (include the version you are using, if applicable): 24B



Code Snippet (add any code snippets that support your topic, if applicable):

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