Reporting and Analytics
Discussion List
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Is there a way to access accounts table in the transactions table?Summary: I a trying to generate a report for alll user actions from the transaction table. is there a way? Content (required): Table : Transactions Column : Table Associ…Srinath Kannan-Oracle 31 views 2 comments 0 points Most recent by Sristy A Reporting & Analytics for B2C Service -
Extra column for color value in data visualizationSummary: Content (required): In case I use a field or calculation for Color, an extra column is added to the end of table or empty bar in graph. Is there any way how to …Jan Zahradka-Oracle 31 views 1 comment 0 points Most recent by Sristy A Reporting & Analytics for B2C Service
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Remove Explore link prom data visualizationSummary: Content (required): I created some data visualizations and when the dashboard loads I see Explore link by each. Is there some setting how to remove that link pl…Jan Zahradka-Oracle 32 views 0 comments 0 points Started by Jan Zahradka-Oracle Reporting & Analytics for B2C Service
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Report on when incidents move queues, by whom, and status upon transferContent Hi, We are trying to create a report that will tell us when an incident is moved from one queue to another, by whom and the status it was given upon transfer. At…James G 74 views 12 comments 2 points Most recent by Sasi Gudimetta-281012 Reporting & Analytics for B2C Service
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Can I control the time element of a "Between" filterContent Hi All, New to custom reports, but I am starting simple. I am working on reports to simply show an incident count of tickets opened in our queue by month, and th…User12618170-Oracle 34 views 6 comments 0 points Most recent by User_JRSXZ Reporting & Analytics for B2C Service
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reports for maker and checker in the Agent desktop or BUISummary the business require to get reports for maker and checker of the questions and answers and the one who published it, am not able to find default reports for that… -
Survey Sent & Completed report - Include surveys not openedI m trying to report on all surveys sent. The report should show when a Survey was sent, and if it was completed also the score. I however also need the Surveys that hav…Pavol Procka 61 views 3 comments 0 points Most recent by Sristy A Reporting & Analytics for B2C Service -
How to Filter on a date_group to linked reporti have built a report summary based on date_group(incidents.created, 'YYYX-WWW') and counting incident id I now want to add a report to list the detail for that date ran…spence_abcd0109uk 31 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Reporting on Answers with zero hitsSummary: I have a requirement to report on the number of hits per answer across a specified time period (report has a cross tab of row fields = answers.a_id, column fiel…Sarah Anderson 23 views 3 comments 1 point Most recent by Rajiv Saini-Oracle Reporting & Analytics for B2C Service
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How to see linked reports in Consolidated DashboardContent Hi, I have created few reports and there is a drill down level in that reports. But when i put those reports in consolidated dashboard then i cannot see the link…Manish Dhopte 38 views 1 comment 0 points Most recent by Karla Lauwerens Reporting & Analytics for B2C Service
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How to drill down using a linked report when the parent report has date grouping outputSummary: How can I drill down to a linked report when the parent report contains data with date grouping applied and the drilled down data should only match the date gro…Karla Lauwerens 21 views 0 comments 0 points Started by Karla Lauwerens Reporting & Analytics for B2C Service
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Filter ExpressionSummary: How to make a filter from an expression? Content (required): Is it possible to make a filter for the following expression, which is basically the difference bet…David A. Simone 41 views 1 comment 0 points Most recent by Rajiv Saini-Oracle Reporting & Analytics for B2C Service
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Custom Object Deleted RecordSummary: How to identify a deleted record of a Custom Object? Content (required): Through deleted_recs table we are able to find out who deleted the records on standard …Rasheed Ahamed 41 views 1 comment 0 points Most recent by Rajiv Saini-Oracle Reporting & Analytics for B2C Service -
Dynamic Report Header in a custom ReportHow to add a dynamic report header or footer to a custom report? I just wanted to add a dynamic value like sysdate or agent name in the report header part. Is that possi…Boby B Jacob 42 views 3 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
Report Error - Unexpected end of file has occurredSummary Incident Report ErrorContent Hi, I am trying to fetch Incident records with different columns using Incident object. I run this report without setting any filter…Baljeet Singh-231094 68 views 4 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service -
Duration of a SR sub-statusSummary: Display the total duration per the various sub-statuses of a SR Content: I have a created a custom field (Fixed Choice List) to track the sub-statuses of a SR (…Richard_Page 22 views 2 comments 0 points Most recent by Richard_Page Reporting & Analytics for B2C Service -
Report filters dependencySummary: Report filters dependency Content (required): Dears, We are trying to build a dependency among our report filters to have such a tree or path to some nodes, how… -
Searching or Reporting in the Incident Archive ConsoleSummary: Searching or Reporting in the Archive Console Content (required): Is there a way to search the Incident Archive Console by Agent name? Version (include the vers…kerry walker 11 views 2 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service -
Can I customize a dashboard like thatContent I want to customize this dashboard, but which can't be edited/copied. I tried to create a new one, however I can't find a way to built the same layout. Do you ha…Yanzhi Han 84 views 7 comments 2 points Most recent by Eric S. Reporting & Analytics for B2C Service
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How to modify the Audit Log ReportSummary: Within the contacts workspace, we have at the bottom a few tabs , the last one is The Audit Log Tab, if you change a standard field value the information change…User_MAWOS 21 views 1 comment 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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knowledge article answer URLSummary: knowledge article answer URL Content (required): Hello, I'm working on how to get knowledge article answer URL in a report in order to display to the agent once…Hesham Sleem 11 views 2 comments 0 points Most recent by Hesham Sleem Reporting & Analytics for B2C Service
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What is Oracle Narrative Reporting Output file size recommendation in excel or word?Summary: I am facing issue in output of excel which is above 1 MB Size, Not showing any result when i will preview the Doclet Content (required): Version (include the ve…Sukhvinder Kaur 11 views 1 comment 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Adding a specific contact email to report results?Summary: Content (required): We have an incident/email contact report that runs on a date range, filters out all null (contact with no email addresses) and groups duplic… -
Outgoing MailboxesSummary: We currently have 2 Incidents Worskpaces and also we previously configured 2 Outgoing Mailboxes. What is important for our company it's to have a specific Outgo…User_MAWOS 21 views 4 comments 0 points Most recent by User_MAWOS Reporting & Analytics for B2C Service
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Pass search values to new recordSummary: Hi, If I have a search in a report where I search contacts for example, by First Name and Last Name, and if I choose to create a new contact, is there a way to …Sorins -Oracle 21 views 0 comments 0 points Started by Sorins -Oracle Reporting & Analytics for B2C Service
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Link Checker/Broken URIs is not updatingSummary: Broken links fixed - report still shows old URIs Content (required): I fixed over 1500 broken links in our knowledge base yesterday. I ran the Common/Site Admin…Scott Heidenreich 31 views 1 comment 0 points Most recent by Scott Heidenreich Reporting & Analytics for B2C Service -
How can you join 2 tables without an intermediate table?Summary: I need assistance with how to join 2 tables in a report without the intermediate table it is telling me I have to use. I have data in an Answers table and a cus…User_5BEMS 31 views 3 comments 0 points Most recent by Pavol Procka Reporting & Analytics for B2C Service
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How to create a number only field on Oracle B2C RightNow?Summary: Content (required): Hello, I'm using Oracle B2C RightNow. I wish that the field bellow allowed only numbers input (no letters or symbols). Is it possible? I don…Giovanne da Silva Torres 11 views 3 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
Frequent ReportsSummary: Custom Report Useage Content (required): Is there a report that shows all the reports that are being used frequently by the users Version (include the version y…Boby B Jacob 31 views 2 comments 1 point Most recent by Sristy A Reporting & Analytics for B2C Service
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Actual SLT time worked by AgentSummary: we have a requirement to calculate the actual time worked by an agent on any incident taking SLA time and holidays into consideration Content (required): For B2…Jayashankar Lingaiah-Oracle 51 views 2 comments 1 point Most recent by Justin_D Reporting & Analytics for B2C Service