You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Generate a report for Incidents that are created manually

Accepted answer


Hello Experts,

I there a way or a report that can determine how many incidents that are created manually ( meaning the agents/CRS created it themselves) and not coming from the mailbox? I hope somebody can help me thank you in advance. :)

Content (required): No. Of Incidents created per Agent/CSR or the whole details including Reference # , Date created, etc.

Version (include the version you are using, if applicable): 21C

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!