Reporting and Analytics
Discussion List
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How to report on effective visibility of knowledge articles?Content Hello, I'm looking for a report or information to create a report that will show all our knowledge articles and their effective visibility for our customers. I w…Scott Heidenreich 13 views 6 comments 0 points Most recent by Scott Heidenreich Reporting & Analytics for B2C Service -
Standard Text UsageSummary Report which can show list of total incidents created and Incidents where the standard text was appliedContent I want a report which can give me list of incident…Megha Nagpal 11 views 0 comments 0 points Started by Megha Nagpal Reporting & Analytics for B2C Service -
Can the operation of one user affect the entire Service Cloud?Summary Is it possible that the entire service cloud will slow down if you perform a time-consuming search in a report, such as a full incident search?Content Hi, Let me…Natsuki.Hasegawa-Oracle 9 views 2 comments 0 points Most recent by Natsuki.Hasegawa-Oracle Reporting & Analytics for B2C Service
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Percent of Waiting Incidents Auto Closed vs Closed by AgentSummary Percent of Waiting Incidents Auto Closed vs Closed by AgentContent I have a requirement to show the percentage of waiting incidents auto closed by system based u…
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Applying a Grouping to a calculated columnContent Hi All, I have a calculated column 'Outcome' based on the values on a text field. I want to group and count the sum based on the Calculated Column 'Outcome'. Any…Priya Gopal 19 views 4 comments 0 points Most recent by Pavol Procka Reporting & Analytics for B2C Service
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Identify for deletion - unused standard textSummary Business needs to identify unused standard text and delete - is there a report available?Content Hi gurus, We have a need (urgent) to identify and remove Standar…Lisa Richards 18 views 7 comments 1 point Most recent by Trine Larsen Reporting & Analytics for B2C Service -
Report name as report titleSummary Can we use the name of the report to update the title of the reportContent A bit of an "unusual" question but is is possible to update the title of a report usin…spence_abcd0109uk 7 views 1 comment 0 points Most recent by Lakshay Bhalla Reporting & Analytics for B2C Service
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Scheduled Report - Best time to run with a server based on UTC timeSummary Looking for best time to set a report to run to collect the most dataContent We are a global call center using one interface. Our sever is set to UTC time. Looki…Jeff Scrobel 13 views 0 comments 0 points Started by Jeff Scrobel Reporting & Analytics for B2C Service -
Changed Queue reportContent Hello - We are trying to create a report to show the amount of time an incident was in a specific queue before being transferred/changed to a different specific …Hanna Page 21 views 4 comments 1 point Most recent by Pavol Procka Reporting & Analytics for B2C Service -
Solved Incidents(with out giving response) ReportContent Hi All, Is it possible to create solved incidents report in OSVC which has list to solved incidents that has been set to solved status with out giving response b…Bindu Sri-252228 15 views 8 comments 0 points Most recent by Sristy A Reporting & Analytics for B2C Service
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Help with scheduled report filterSummary Help with scheduled report filterContent Hello, I'm trying to schedule a report to run late at night, daily, and report on the past 22 hours of answer views. I'm…kerry walker 17 views 7 comments 0 points Most recent by Pavol Procka Reporting & Analytics for B2C Service -
Priority of the queue assigned to the profileSummary Is there a way to get information in regards the place of the queue in the queue list on profile without opening profile itselfContent We use different pull poli…Andrii Vasyliev 15 views 1 comment 0 points Most recent by Pavol Procka Reporting & Analytics for B2C Service
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Extract the 'sent to' email address in the header, not the 'delivered to'Summary We need to know what email address our customers are utilizing, we have dozen of them.Content We have dozen email address our customers can use. We need to under…Jeff Scrobel 10 views 2 comments 0 points Most recent by Pavol Procka Reporting & Analytics for B2C Service
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Listing Answers via report filterSummary Listing Answers via report filterContent Hello! I am trying to filter Answer IDs in a report, but the filter doesn't not seem to allow this when choosing "in lis…kerry walker 21 views 7 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service
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Error- Non-existent column: 'ID' for the column "Incident.PrimaryContact.ID" field in connect objSummary Error- Non-existent column: 'ID' for the column "Incident.PrimaryContact.ID" field in connect object explorer in incident objectContent Error- Non-existent colum…User_DC3Y4 10 views 5 comments 0 points Most recent by User_DC3Y4 Reporting & Analytics for B2C Service
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Run time filters not showing up in BUI report toolbarSummary We have a report that is not allowing us to select 'Search', 'Refresh' or 'Reset'Content When we have run time filters enabled, one one report, we are not gettin…Jeff Scrobel 14 views 4 comments 0 points Most recent by Jeff Scrobel Reporting & Analytics for B2C Service
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Exported report with links in console vs BUISummary Exported report with links in console vs BUIContent Hello, We recently discovered that when exporting a report with links (excel) in the OSvC console is slightly…kerry walker 13 views 3 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service
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Error- Report Query size limitation for incident reportSummary We have facing issue of query size limitations for incident report "query size limitations for report "Content We have facing issue of query size limitations for…User_DC3Y4 16 views 5 comments 0 points Most recent by Sristy A Reporting & Analytics for B2C Service
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Different MailboxesSummary We have different emails set up for 1 mailboxContent We have multiple emails set to one mailbox. We are trying to run a rule that filters these emails out by the…Kenton 18 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Feasibility for Adding a new function in the reportContent Dear Experts, This is just a request to know the feasibility in implementing a Business requirement. Our Product Support Employees have requirement to add a func…naveen kunapalli 13 views 5 comments 1 point Most recent by naveen kunapalli Reporting & Analytics for B2C Service -
Error when trying to setup an Inline AggragateContent Hello, I am trying to setup an Inline Aggregate to include the field from the Initial Response report in the Support Ticket Performance report. I am getting an e…Bryan Scarborough 17 views 0 comments 0 points Started by Bryan Scarborough Reporting & Analytics for B2C Service
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Unexpected end of file has occurred. The following elements are not closedSummary Report Dashboard throwing an error while openingContent Hi, I created one dashboard which include 3 different custom reports. All are of incident object with sam…Baljeet Singh-231094 20 views 4 comments 0 points Most recent by Baljeet Singh-231094 Reporting & Analytics for B2C Service -
Working from Home over VPN - Report could not be processedContent Reports that normally run fine in the office are constantly unable to process now and need to be queued....anyone else? Any tips? Thx! Version 19C -
Filter when the Organization value is NullSummary I want a report which shows incidents when the Organization has no valueContent How to put a filter , so that it can show incidents where Organization has no val…Megha Nagpal 6 views 5 comments 0 points Most recent by Sristy A Reporting & Analytics for B2C Service
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the report may contain at most one hierarchical column for "Product Hierarchy and Disposition HierarSummary Getting error for Columns "incidents.prod_hierarchy" and "incidents.disp_hierarchy"in incident tableContent Getting error for Columns "incidents.prod_hierarchy" …User_DC3Y4 9 views 3 comments 0 points Most recent by Sristy A Reporting & Analytics for B2C Service
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Need help with expression needed to display timestamp for certain attributeContent So I am trying to build a report using the transactions table that will tell me when the status changed on a task to 'on route' and 'onsite'. We are trying to ga…Chris Phillips-179606 16 views 4 comments 0 points Most recent by Chris Phillips-179606 Reporting & Analytics for B2C Service
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Can OSC accept Tableau connections?Content We've started using Tableau (9.3) for reporting of other product metrics and I thought it would be awesome to be able to present my OSC 'story' through Tableau's…Dan Clegg-119885 32 views 5 comments 8 points Most recent by User_Q7TRZ Reporting & Analytics for B2C Service -
Adding or substracting currency values in report (console)Summary How to add currencies or substract them for display in report (console)Content Hi there, Need to make a report that adds currency values per month so I get a cum… -
Multiple if conditions in filterContent I'm trying to build a filter that will result in different queues being selected based on the Group of the individual running the report. It would be something l…
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Filter a Report by Roll UpsSummary How can I only show roll-ups with 2 or more itemsContent I have a report that shows contact details and the incidents associated with them. I only want to see re…user3511667 8 views 3 comments 0 points Most recent by User_2QQHX Reporting & Analytics for B2C Service