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How to pull in a column full name of ctype_id=10 the main name not the representative the name =10? — Cloud Customer Connect
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How to pull in a column full name of ctype_id=10 the main name not the representative the name =10?

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edited Feb 9, 2023 2:02PM in Reporting & Analytics for B2C Service 6 comments

Summary:

I have build a report and trying to pull with if(contact.ctype_id=10). I tried substring but it doesn't work, I guess I didn't make the correct combination of columns from the tables, but if the ctype_id=10, why is not getting the name that ==10? Not sure what else I can do?


Content (required):

Currently I have this in the column but is not working? It pulls only No Value while there are names

if(contacts.ctype_id =incidents.i_id,if(contacts.ctype_id = 10, contacts.full_name))

Version (include the version you are using, if applicable):

21D

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