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How do I obtain a flitered list of attachments and then export them from OSvC?

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edited Jun 11, 2018 12:10PM in Reporting & Analytics for B2C Service 5 comments

Content

Hello,

We frequently have agents who want to create a list of attachments for specific incidents, filter for attachments that have a specific name, and then export the attachment files to their local computer.  How is this done?

Version

18A

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