You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Help with report creation to trace the queue from client on Right Now

Received Response
41
Views
2
Comments
edited May 26, 2023 10:29PM in Reporting & Analytics for B2C Service 2 comments

Summary:

Hi!

Well, I'm are trying to assemble a report in Right Now that followed the history of queues that a chat went through, containing the source and destination queue, filtered by source group, destination and data.

Content (required):

I'm considering the table “chat_events”, column “event”, considering event 43 and chat transferred 47 as serviced chat.

However, we are faced with the following problem. When a chat has more than one transfer, more than one line will be displayed for each transfer.

For example:

Customer was transferred from queue A to queue B and then transferred from queue B to queue C

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!