Digital Assistant & Mobile
Discussion List
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Is resource bundle text is controlled by language and key or can be controlled by country?Summary: Hi All, We are facing an issue with the bot response in one specific case. The same language is used in two different countries. But the the response of the BOT… -
Invoke ODA from external applicationHi, Is it possible to invoke the Oracle digital assistant with the prompt from a external source using web services and get the response to be displayed in an external a… -
How to Dynamically Pass/Update path parameter in REST API End pointHi everyone, I’m using the REST API component in Oracle Digital Assistant (ODA) to consume an API that cancels an existing activity. The requirement is to pass the activ… -
Need some clarification on implementing MS Teams channel with ODASummary: We are in the process of integrating Oracle Digital Assistant with MS Team Channel. We reached out to MS Team for setup and team came back with some questions. …
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Is it possible to train the SQL dialog skill with custom utterancesSummary: Working on a POC on SQL Dialog. I have a requirement where data is stored one DB table, based on the input from the user it has to query the table's A column an…
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How to enable Knowledge Dialogs in ODASummary: We are looking forward to enable Knowledge Dialogs in ODA so as to use RAG functionality which is offered. This is enable better document searches which more gr…
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Should We Create Intent or Q&A to answer Employees Questions?We want to use ODA to answer employees' questions regarding HR Policies, should we create Intents or Q&A based on the Approved HR Policy we have? Which way will produce …
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Got the error An unexpected error occurred while invoking the Large Language Model through ODA SkillSummary: Got the error An unexpected error occurred while invoking the Large Language Model: {"errorMessage":"invalid request: prompt must be at least 1 token long.","er…
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ODA chatbot not allowing to send message from Microsoft TeamSummary: Integration between Oracle Digital Assistant & MS Teams has been created and while selecting the available option when we have to enter some information for cha…
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Help Required for Live Agent HandoverSummary: Hi there, We are trying to make a simple Poc (Proof of Concept) centered around live agent transfer. It stands that whenever the DA goes into the unresolved int… -
How can we implement Sentiment Analysis in Oracle Digital Assistant (ODA)?Hello there. We are currently exploring the ways to implement sentiment analysis in Oracle Digital Assistant. Currently what we are doing is we are exploring a way to fi…
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ODA Response - Open URL within response in new windowSummary: Hello - We have an ODA response that uses an a href tag to link the user out to a website. The challenge we are facing is that this new window isn't full size a…
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Oracle Mobile Expenses App CustomizationsWe have requirement to get rid off 'Quick Entry' , 'Enter' and 'Mileage' (as highlighted in red) from the Oracle Mobile Expenses App. As shown in the attached screen sho…
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Is there a way to pull the chat durationSummary: Hi All, In the insights data of the Oracle Digital Assistant skill there is an "Average time spent on conversations" available. Is there a way we can see the in…
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Can ODA be integrated with SharePoint, to access documents to be used as a knowledge base?Summary: We want to enable ODA to access documents stored in SharePoint, to be used by ODA as a knowledge base. Is this possible? and if yes how? Content (please ensure …
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ODA Value propositionSummary: Hello, I am looking to gather some information around following topics: Any metrics or data on the savings/benefits of using ODA (e.g., client X reduced help de…
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Extended Approvals skill responses eventually lose Rich text formattingSummary: Extended approvals skill initially interacts and responds with rich text format responses, but eventually the rich text formatting of the responses is lost. The… -
Significance of da.FaIbcsConfigHost parameter in Oracle Digital Assistant Skill configurationSummary: Can anyone share the significance of "da.FaIbcsConfigHost" parameter in Oracle Digital Assistant Skill configuration. Skills extended come with a generic url in…
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B2C live Agent auto routing queue is not workingB2C live Agent auto routing queue is not working Hi Team, I have the skill to connect with B2C live agent with auto routing queue. To do that, I'm setting an incident cu…
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How can we implement Sentiment Analysis in Oracle Digital Assistant (ODA)?Summary: Hello there. We are currently exploring the ways to implement sentiment analysis in Oracle Digital Assistant. Currently what we are doing is we are exploring a …
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The value ${system.message.messagePayload.position} is not workingSummary: I'm using ${system.message.messagePayload.position} to show the time and position in queue likee in the "documentation" and is not working -
How to change the order of the skills appearing in the chatbotSummary: Change order of skills in Chatbot Content (please ensure you mask any confidential information): Hi All, We are trying to change the order of the skills that ap…
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How to Track the change audit in Oracle digital assistant - The person who did rebasing of DAHi All, Recently we faced a situation, where one of our team members had rebased the Digital assistant to upgrade the DA version to 24.04.05. When we try to track the ch…
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Is there a way to export the analytics from ODA instanceSummary: Hi All, We are looking for help on how to export the Analytics from ODA IDCS instance. Is there any option for us to generate custom metrics apart from the exis…
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Custom metrics of a skill is not captured even the component: "System.SetCustomMetrics" is includedSummary: Hi All, Is there any limitation for the skill custom metrics to be captured based on the skill is exposed or not ? For the other skills in the DA are getting th…
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How to implement user authentication and authorization in SQL dialogue skillWe would like access and autirize user in sql dialogue skill . User can query data from rows having acceess to them
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ODA Analytics ExportSummary What analytics data can I generate from the exported CSVContent Hi everyone, I have the CSV exported from the insight. Can anyone suggest what all data can I ext… -
How to integrate the analytics between Oracle Digital Assistant's skill and Oracle FusionSummary: So we have beautiful data in Oracle Digital Assistant and Oracle Fusion Service. We want to put them in the same dashboard. Content (please ensure you mask any … -
How can i check if someone has the right role before answering a FAQ with a link in Oracle SaaS?I want to build a FAQ where a user can ask 'where can I enter purchase requisitions'? I can give an answer with a link to the screen, but .. I first want to check if the… -
What should be the best practice to assign user id for a conversation in Oracle Digital assistantWhile extracting insights/conversation logs from oda ,our customer wants valid username to be present as part of column USER_ID so that they can identify the conversatio…