To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Digital Assistant & Mobile
Discussion List
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setting up aicSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable): -
How is the sales assistance experience compare to SFDC Chatter?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable): -
ODA on Fusion Applications Metrics and EventsSummary: Retrieval of Metrics and Events for ODA Instance for Fusion Applications Content (required): Hi everyone May I ask if the following are possible on an Orale Dig… -
No Matches Were Found PromptSummary: I have a digital assistant that has a number of service and system skills based on the nature of the customers enquiry. Service skills such as benefits, council…
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Within Working Hours v Out With Working HoursSummary: Allow a flow to work out if a chat is within or out with working hours Content (required): I would like a flow to understand if a chat is within working hours o…
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Chatbot on MS SharepointSummary: I am trying to integrate a skill onto Microsoft Sharepoint but I can't seem to find a good tutorial or set of instructions to help with this. Can anyone provide…
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ODA Web channel sample - where does upload attachment goSummary ODA Web channel sample - where does upload attachment goContent I am using the sample java script web app given for web channel, i can use the + icon to upload t…
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How to pass bot user conversation history to Agent ?Summary: Hi, How can we pass the bot-user conversation history to become available to the called human agent ? Is is done from the Skill (Skill Conversation logging opti… -
Chatbot introduction and hands-on workshop series with Oracle Digital Assistant (Spanish) November 9Summary: hands-on Oracle Digital Assistant Training Content (required): Want to get started with Chatbots? Attend the introduction and hands-on workshops with Oracle Dig… -
Initiate a message (Microsoft Teams)Summary: I'm trying to make the Oracle digital assistant start a conversation with the user via Teams, but the message doesn't arrive. I followed this documentation http…
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Oracle Digital Assistant Release 21.08Summary Release 21.08 of Oracle Digital Assistant is now available for all customersContent The Oracle Digital Assistant (ODA) Team is thrilled to announce the availabil… -
The Right Tool for the Job – ECHO Improves Customer Service with Oracle Digital Assistant IntegratedContent Conversational AI helps ECHO achieve 400% ROI ECHO Incorporated is a worldwide leader in the manufacturing of professional-grade, high-performance outdoor power …
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Conversational AI helps ECHO achieve 400% ROIECHO Incorporated is a worldwide leader in the manufacturing of professional-grade, high-performance outdoor power equipment for commercial and homeowner use. ECHO produ…
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Some of the results from knowledge search is not related to searchTermSummary: Knowledge Search Component in Digital Assistant Content (required): I am using knowledge search component to see the related article in service cloud, however s…
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Can't seem to access the IDCS BOTSExternalAPIOAuthClient_Summary API, Conversation LogContent Hi, I cannot seem to leverage the REST APIs of my chatbot instance because when i go to IDCS to secret the client id and secret key,…
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Visual Editor UpdateContent Could anyone share the timing of the Visual editor update and would the customers be given the option to delay this migration? Version 21.06 -
Welcome (Default) Message upon opening the BotSummary Welcome (Default) Message upon opening the BotContent We wanted the bot to display a welcome greeting even before the user types anything (like a default message…
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Storage Type; Local storage in web-sdk how to use and how it worksSummary How does the Local storage in web-sdk works and how to use it.
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Seeded Digital Assistant Uses cases in SCM CloudSummary Seeded Digital Assistant Uses cases in SCM CloudContent Hi, Need help in identify the Seeded Digital Assistant Use Cases in SCM cloud area, not much information …
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Webview error/cannot be displayed when skill is imported, cloned or versionedSummary Webview error/cannot be displayed when skill is imported, cloned or versionedContent Hello All - Even with our latest version of ODA (21.04) We are experiencing … -
Error during uploading HTML Form in Resource bundleContent Hello, I am trying to create HTML Form in chatbot using Resource Bundle but code does not work. below code is I am taking for reference to create a HTML Form.Cod…
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Join us on 8 July in JAPAC for an Oracle DevLab: Build the Perfect Digital Assistant for your BusineSummary In this workshop, you'll learn how to work with skills and digital assistants in Oracle Digital Assistant.Content REGISTER NOW A skill is an individual chatbot t…
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What is Update Schedule for ODA and whre are release readiness notesContent Looking to confirm if update schedule is quarterly and also where in the release readiness notes we can find what features are impacted.
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Oracle Digital Assistant Newsletter May 2021Content welco me to the May edition of the Oracle Digital Assistant News. If you want to let us know how much you are enjoying this newsletter or If you have anything yo…
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How to create an B2C Service Incident out of an ODA Chat?Content Hi everyone, i've connected the ODA with B2C Service Cloud with the DA as an Agent Channel. The handover to an agent is working probably but how to handle the ca… -
ODA deployment and authentication steps in Non Oracle web channelContent Team - Have any one deployed ODA in non Oracle web page and currently using it? Could you please share some steps, issues encountered? We are trying to deploy OD…
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Entity Event Handler - Specify the next entityContent We are using EEH for resolving composite bag and we have 2 entities of same type i.e. NUMBER. Can we specify in the node js if we want to resolve a particular en… -
Elasticsearch QnA to be deprecated !!!Content Hello, Is there any plan to remove QnA which is built based on Elasticsearch ? We know QnA Answer Intent is much better in terms of understanding not keyword mat… -
Accelerate Customer Satisfaction with Chatbots by Sofbang and OracleSummary Webcast April 21 2021 10am PT/12pm CTContent Great webcast coming up, especially if you work in Utilities Industry. Registration is free, click here to register:… -
Bots are the future: Chatbot introduction and hands-on workshop series with Oracle Digital AssistantContent In fact, if you’re wondering whether your business should create a bot, you’re asking the wrong question. Bot-powered commerce is the future. This technology is …