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How to create an B2C Service Incident out of an ODA Chat? — Cloud Customer Connect
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How to create an B2C Service Incident out of an ODA Chat?

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edited May 25, 2021 9:59AM in Digital Assistant and Mobile 7 comments

Content

Hi everyone,

i've connected the ODA with B2C Service Cloud with the DA as an Agent Channel.
The handover to an agent is working probably but how to handle the case when there is no agent available?
Is there any way to create an incident directly out of the ODA chat?

KR
Sascha

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