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How to pass bot user conversation history to Agent ? — Cloud Customer Connect
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How to pass bot user conversation history to Agent ?

Received Response



How can we pass the bot-user conversation history to become available to the called human agent ?

Is is done from the Skill (Skill Conversation logging option to "On") or using the System.AgentInitiation / System.AgentConversation ?

Content (required):

As checked in the documentation -

It says AgentConversation passes the conversation history to OSVC , but who actually maintains the conversation history ?


Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):

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