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How to pass bot user conversation history to Agent ? — Cloud Customer Connect
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How to pass bot user conversation history to Agent ?

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Summary:

Hi,

How can we pass the bot-user conversation history to become available to the called human agent ?

Is is done from the Skill (Skill Conversation logging option to "On") or using the System.AgentInitiation / System.AgentConversation ?


Content (required):

As checked in the documentation - https://docs.oracle.com/en-us/iaas/digital-assistant/doc/live-agent-transfer1.html

It says AgentConversation passes the conversation history to OSVC , but who actually maintains the conversation history ?


Thanks


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Code Snippet (add any code snippets that support your topic, if applicable):

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