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Some of the results from knowledge search is not related to searchTerm

Accepted answer


Knowledge Search Component in Digital Assistant

Content (required):

I am using knowledge search component to see the related article in service cloud, however some of the result seems not related to searchTerm, what is the wildcard or filtering criteria for knowledge search component ?

Version (include the version you are using, if applicable):

21.08 (Latest)

Code Snippet (add any code snippets that support your topic, if applicable):


  component: "System.KnowledgeSearch"


   searchServiceName: "Service_Name"

   searchTerm: "${searchTerm.value}" 

   searchPrelude: "Let’s see what articles we have…"

   noResultText: "Sorry, no result was found in the knowledge search."

   resultLinkLabel: "Show More"

   resultVersion: "Answer"

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