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Feedback Options Not Displaying in Digital Assistant Skill Flow

edited Jan 7, 2025 10:51AM in Digital Assistant & Mobile 1 comment

Implementing Feedback using Custom Metrics - Thumbs up Thumbs down.

I am working on a custom skill for Oracle Digital Assistant (ODA), and I'm facing an issue where feedback options are not displayed after the bot provides an answer. Below are the details of my setup and the issue:

Details of the Issue:

  1. I have implemented a custom skill, where the bot should display feedback options after completing a response.
  2. The askFeedback state is defined with System.CommonResponse to render feedback buttons using global actions.
  3. Despite following the proper transitions and verifying the logic, the feedback options are not appearing.

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