General
Discussion List
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ODA returning first name and preferred name in response to questionSummary: When testing ODA before rolling out to our users, it was noted that it was picking up preferred name and first name interchangeably in the response. Content (re… -
How to print username or person number of logged in user in CHATBOTSummary: We have a requirement to print the username of logged in user in chat bot. We already embedded the ODA into Oracle Fusion Instance. For example: I can use below…
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Not showing IDCS-ODAWe have licenses of B85800 and also assigned FA_GSI_Administrator role but still not appearing IDCS-ODA in Oracle Cloud Service
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Use Chatbot for Help DeskSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): To enhance your HR support model, consider implem… -
A Welcoming User Experience (web channel only)Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Using a warm welcome to engage with users in a na…
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Use Chat for CareersSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Utilize the Candidate Experience Assistant to enh…
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Chat for Careers vs Oracle Recruiting Assistant?Summary: Content (required): What is the difference between Chat for Careers versus Oracle Recruiting Assistant? Thanks. Version (include the version you are using, if a… -
No salary record is showing for my direct reporteesSummary: Hi Team, When i asked the salary of my direct reporter, chatbot is showing a response like "There's no salary on record for Emp Deleep Ravichandran". I have che…
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How to change label/name for chat feature?Hi, Curious how to change the name of the chat feature - as you can see in the image below, the chat opens with the label/name of "Ask" at the top... how can I change th… -
A Welcoming User Experience (web and teams channels)Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): Using a warm welcome to engage with users in a na…
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How to integrate a Custom Skill with Oracle Digital AssistantSummary: We have created a Custom skill which is responding fine if we are checking it separately but when we are adding the same skill with ODA(Standard one for HCM) , …
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Change Management workflowSummary: Hi Surlina/Patrick and team, See if you guys can please help us! We are looking for a change management workflow in order to get a better understanding of the r… -
How do we address employee with ODA using their preferred name?Summary: Need to address employee by preferred name in ODA widget Content (required): We are implementing ODA and I have changed the greeting to address the employee by … -
Custom skill to responding based on user's countrySummary: Following is the use case : We are building custom skill for multiple countries which will respond with the answer intents created in that skill as per country …
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Digital Assistant - QueriesSummary: Dear Team, Please help me to understand the below details on Oracle Digital Assistant. Chat Bot is not visible or not showing in the Fusion instance When iam do…Arun Kumar Krishnan. 94 views 23 comments 0 points Most recent by Arun Kumar Krishnan. Digital Assistant
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Capabilities of Digital AssistantSummary: Hello, I am not technical enough to understand whether the following is possible by configuring the digital assistant specifically for recruitment: Candidate sc… -
Customizing delivered Helpdesk Skills & IntentSummary: Customizing delivered Helpdesk Skills & Intent Content (required): Hi Team, @Surlina Yin-Oracle We are implementing Helpdesk and Digital Assistant for HCM. As p… -
How to fetch user's country in Oracle Digital Assistant Custom SkillSummary: We are creating custom skill which responds to questions answer based on user country and answer varies as per country. To achieve this we need API to identify …
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How to disable the skills apperaing on the chat widget as a welcome messageSummary Not able to disable the Skills from the chat widget as a welcome messageContent Hi, I see the skills inside the Digital assistant Chat widget as a welcome messag…
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How to display the user's name in the welcome messageContent When a user first opens the HCM Digital Assistant dialog they are greeted with the default message: " I'm here to help! Here are some things you can do:" This is… -
How to call the REST API and print the response back in chatbot from Oracle Digital AssistantSummary: I'm working on creating a custom skill to apply leaves from ODA. Found an "API Services" option under settings and also found call rest services components in t…
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How to build question with response as media(video, PDF, Image, Etc)Summary: We want to build a question which response back with the media(E.g : When end user search for "What is my HR Policy?", Bot respond with the HR POLICY document i…
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How-To: Config and Deploy your Digital Assistant in just 4 daysSummary This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content #PassTheKnowledge Cloud customers can activate t…
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ODA language supportSummary The basic (which comes with Core-HR subscription) chat-bot will be native language supported (auto-detects different user languages and responds in same language…
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Expenses Policy URLSummary: The expenses policy intent within the expenses skill points to a URL for the policy document. How do I find where that is updated? Content (required): The expen…
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How Can we Enable Dark Mode in Oracle SaaS Application for a single userSummary: We have a user who for health reasons needs to switch all application's into Dark mode. This has been switched on in the browser but has not taken effect in the…
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Oracle Digital Assistant Best Practice Webcast Series 2022Digital Assistant is an AI service that offers prebuilt skills and templates to create conversational experiences for your business applications and customers through te…
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Cloud HCM Talk Radio - Empower Employee Experience using HCM Digital AssistantAI-based digital assistants are great tools that provide opportunities to foster collaboration and enhance productivity in today’s workplace. And this is where Oracle Di… -
Is there any document on dialog flow based on utterance?Summary: We are looking to understand the response of ODA for different utterance? Once we know the reponse of ODA based on different request/utterance, we may need to d… -
Chat widget appearnce issue after 22c patchSummary: Content (required): With the recent release 22c, there is change in chat widget cards how they show up to end user. It is showing one full card skill and partia…