Report Scripting
Discussion List
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masking column outputSummary: I need to be able to mask the output of a column with an email address in it, in a B2C report. Some of the emai lshould show - but a couple of chars either side…Howard Williams 1 view 1 comment 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service -
Problem with @hspnumtostringSummary: Our script begin erroring out all of sudden with the portion represented below. This is a Rule that is calculating expenses for payroll and aggregating it up to…jbrashear 21 views 2 comments 0 points Most recent by jbrashear Reporting & Analytics for B2C Service
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Help with report creation to trace the queue from client on Right NowSummary: Hi! Well, I'm are trying to assemble a report in Right Now that followed the history of queues that a chat went through, containing the source and destination q…Evandro_MN 41 views 2 comments 0 points Most recent by Evandro_MN Reporting & Analytics for B2C Service -
Remove Closed Incidents from Report ViewSummary: I have added report, where representative closes the incident, but the incidents stays in the report and is visible. Is it possible to remove the incident from …
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System Report OptimizationSummary: I have report that is prebuild (before my time). Is working in the console but not in the BUI and currently trying to find ways to rebuild or filter it to show …
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Is there a report that can count no. of E-mail interactions in the communications thread?Summary: Hi Experts, Is there a report or is it possible to count the number of e-mail interactions or e-mail exchanges from the customer to the Agents? I just need the …Jepee Celorico 41 views 4 comments 0 points Most recent by Jepee Celorico Reporting & Analytics for B2C Service
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Create a transactional report that shows the latest status and the previous status updated dateSummary: Hi Community, There is a requirement to create a report which should basically identify the date the SR was set to the previous status, followed by the date the…Manjit Singh Arora-Oracle 41 views 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Join Accounts table with Custom Field from Contacts TableHello Admins, is there a way to join information from the Accounts table (Full Name) with a Custom Field (Term date) from the Contact Table? I've tried different ways of…Pawel Strychocki 71 views 3 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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Generate a report for Incidents that are created manuallySummary: Hello Experts, I there a way or a report that can determine how many incidents that are created manually ( meaning the agents/CRS created it themselves) and not…Jepee Celorico 31 views 7 comments 0 points Most recent by Jepee Celorico Reporting & Analytics for B2C Service
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Use Custom Expression on Level FilterHi, I need to use the following custom expression on level filter, both top level and drill-down level. If(date_diff(sysdate(),$max_date_created)0,date_diff(sysdate(),$m…