Report Scripting
Discussion List
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how to add a column for who closed incident in a reportHi, I need to add a column in a report. How to get incident closed by details in a report? Regards, MeeraMeera Saseendran T 12 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service -
Capacity chartHi, I need to create a capacity chart. •For incidents without a task, use the Due date to allocate the effort into the weekly intervalFor incidents with tasks, use the t…Meera Saseendran T 13 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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how to fetch 3rd level of categoryHi, I need to add 3rd level category to a script for showing it in incident workspace. WHich field to choose for this? Regards, MeeraMeera Saseendran T 2 views 1 comment 0 points Most recent by James Branston Reporting & Analytics for B2C Service
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HDL to mass upload Identification info for Driving licencesI want to be able to mass upload driving licence information via a HDL load. Is this possible? If so can I please have a sample .dat file so I know how to configure the …Tracy Goodchild 33 views 1 comment 0 points Most recent by Carl Bequilla-Oracle HCM Data Loader (HDL)
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where Knowledge advanced is in active use - understand the actual usage volumeHi, I need to create a report to review the current use cases where Knowledge advanced is in active use - understand the actual usage volume Regards, Meera
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I need a custom script to capture a assigned time of a ticketHi, For a Response SLA report, we are capturing stop time as min(transactions.created). But there is a problem where incident reaches to wrong queue first and assigned t…Meera Saseendran T 34 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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How to create a report for find for each sla what all holidays are selectedHow to create a report for find for each sla what all holidays are selectedMeera Saseendran T 11 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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Default report in navigation setHi, I need to findout which is the default report in a navigation set. Is there any way to find out using a report? Regards, MeeraMeera Saseendran T 21 views 1 comment 0 points Most recent by Gabriela Musat-Support-Oracle Reporting & Analytics for B2C Service
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customscript in reportsSummary:Hi, How to know which all reports are using custom script?any way to find via report? Thanks Content (please ensure you mask any confidential information): Versi…Meera Saseendran T 21 views 1 comment 0 points Most recent by Tushar G Reporting & Analytics for B2C Service
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How to find a contact if logged in through sso or email?Hi, I need to know a contact is logged in using sso or email id. How to find that? Regards, MeeraMeera Saseendran T 31 views 3 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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how to fetch latest response from threadHi, I need to create a report with latest response send to customer. There are private notes and repsonses. But I need only latest response in report. How to fetch that?…Meera Saseendran T 41 views 4 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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I need to write a custom script in a reportI have a column which will shows some numbers. For example column A 45643746 464734329 Column will be like this. I need to show another column which will be result of co…Meera Saseendran T 31 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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report that shows any Due date changes happened after october 1st 2024I need to create a report that shows any Due date changes happened after october 1st 2024. How to track due date changes?Please help. Thanks MeeraMeera Saseendran T 61 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for B2C Service
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rightnow report dynamic drop downSummary: How to dynamically filter out drop-down values within a Report I have a custom object named StoreUsers with 3 columns: ID, AccountID, Name. I have setup a paren…Elias Papaioannou 102 views 5 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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How top answers widget will work for customer portalSummary: I want to enable a top answers standard widgets for the customer portal. I have enabled by writing the snippet. For this am getting some top answers. But am no…Haribabu Arigela 51 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Stop incidents duplicating when joining to threadsSummary: I have a basic queues report counts the volume of open incidents by queue and date. It has a drill down filter that then lists the incident in detail its ref an…spence_abcd0109uk 54 views 7 comments 0 points Most recent by spence_abcd0109uk Reporting & Analytics for B2C Service
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how to create multi edit reportSummary: I need to create report for editing a contact of a incident. For that I need to enable that report with multi edit. How to do that? Regards, MeeraMeera Saseendran T 11 views 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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How to get a count of the knowledge articles currently available in Knowledge AdvancedSummary: I need to get a count of the knowledge articles currently available in Knowledge Advanced Content (please ensure you mask any confidential information): Version…Meera Saseendran T 1 view 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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I need to track email sent activitySummary: I have couple of invalid email adresses. I need to create a report which shows incident list which sent emails to these invalid emails. Content (please ensure y…Meera Saseendran T 11 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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A report which shows incidents with latest updatedSummary: I need to create a report with incident details. The user needs to see the latest queue change happened. I can see multiple records with one incident as queue i…Meera Saseendran T 23 views 2 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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I need to extract profiles using a particular addin using reportSummary: I need to create a report for extract profiles which are using a particular addin Content (please ensure you mask any confidential information): Version (includ…Meera Saseendran T 1 view 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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how to extract a report for sso and non sso profilesSummary: I need a report for finding sso profiles and non sso profiles. How to create that? Also which is the field for finding last login date for a staff account? Cont…Meera Saseendran T 34 views 2 comments 0 points Most recent by Levi Dyckman-Support-Oracle Reporting & Analytics for B2C Service
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AnalyticsReportResults REST API 10,000 Row LimitSummary: Hi all, Not entirely sure if this is General Technical due to APIs or Reporting & Analysis since its report based but, anyways.. We are looking to generate some…James Branston 113 views 2 comments 0 points Most recent by James Branston Reporting & Analytics for B2C Service -
I am getting an error on creating child case like "Unable to load search results"Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Meera Saseendran T 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Optimizing view failed - Error running report - answers.map_prod_lvl1_id breaks itSummary: Hello, We are experiencing issues with all report using answers.map_prod_lvl1_id. Our goal is to simply display the answers created in a specific period of time… -
Query to fetch the internal transfer details from financial orchestration flow in fusionHello experts, Need a advice on how to fetch below details. Query to fetch the internal transfer details from financial orchestration flow. Thanks RipendraRipendra Kumar-Oracle 21 views 1 comment 0 points Most recent by Deepak Pai-Oracle Supply Chain Financial Orchestration
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I need to stop sending scheduled report if the report is emptyI have scheduled a report which is a error log. So that some days there might be empty report as there is no error. So that we need to stop sending scheduled report if t…Meera Saseendran T 12 views 4 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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how to track private note send or not in a reportSummary: I need to create a report for tracking the private note. There is an issue of private note is not sending. So I need to create a report for tracking private is …Meera Saseendran T 31 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service