You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Is there a report that can count no. of E-mail interactions in the communications thread?

in Reporting & Analytics for B2C Service 4 comments

Summary:

Hi Experts,

Is there a report or is it possible to count the number of e-mail interactions or e-mail exchanges from the customer to the Agents?

I just need the count of E-mail interactions ( private note excluded) per Incident.

Content (required):

Report

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!