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Is there a report that can count no. of E-mail interactions in the communications thread? — Cloud Customer Connect
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Is there a report that can count no. of E-mail interactions in the communications thread?

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in Reporting & Analytics for B2C Service 4 comments

Summary:

Hi Experts,

Is there a report or is it possible to count the number of e-mail interactions or e-mail exchanges from the customer to the Agents?

I just need the count of E-mail interactions ( private note excluded) per Incident.

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