Looking for a way to run an article history from Analytics
I am trying to create an article-history in Analytics, much like the history shown in the knowledge advanced editing-tool.
Started out with creating a report based on the OOTB report "Details created articles" under OKCS -> Agent Activities.
We want to create these reports in order to be able to track changes in articles and so we can check the history when an audit is needed (like when a customer has a complaint about information they got in a specific timeframe). This is something we should be able to do by law.
That's why all our editors add notes to changes that are made on articles.