Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Data not showing accurately in the report

in Reporting & Analytics for B2C Service 2 comments

Hi Team,

We have a custom report to see the Agents productivity in the oracle B2C. We are using the incidents, Agents and Incident performance table in the data and using the outer join for this.

In the Filter we are selecting all for Product,Category,and we are selecting specefic group or all in the group filter and we are setting the current day in the date filter to return the today's records.

But here when we filter out with selected agent its not matching the records with the Today's incident report which is standard report.

Is it taking time to show the results for incident performance table or we have to design the report in a different way.?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!