Reporting and Analytics
Discussion List
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Contact List - Add and Remove Contacts from a ReportContent Hi everyone, I apologize in advance if this topic already exists - couldn't really find something exact. I'm trying to create a contact report that removes and a…Mike C. 31 views 3 comments 0 points Most recent by Mike Griffiths Reporting & Analytics for B2C Service -
How to hide or remove 'Recent Contact' on Contact Search Report?Content Hi, all! We have to remove or hide the 'Recent Contact' on Contact Search Report, executed by Incident workspace, as attached. How can we do that? Thanks for hel…Fernanda Leandro-120287 20 views 6 comments 0 points Most recent by Fernanda Leandro-120287 Reporting & Analytics for B2C Service
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Calculate the time between Assigned transactionsContent I am being asked to report how long an incident has been assigned to each agent that the incident has been assigned to. For example, an incident is created and t…Heidi Y 28 views 11 comments 0 points Most recent by Mike Griffiths Reporting & Analytics for B2C Service
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Query : Threads Sequence ColumnContent Version: 14.11 Hi, I ran a test report using a single incident id in threads table which have threads.seq column. The flow of incident was * Incident created by …Bhagwan Singh Mer 26 views 3 comments 1 point Most recent by Mike Griffiths Reporting & Analytics for B2C Service -
Display an average rating for a distinct choice survey questionContent Hi This is a follow on question to: "Showing distinct responses for a survey question + frequency of each distinct answer" https://cloudcustomerconnect.oracle.co…Mark Fincham-Oracle 31 views 2 comments 1 point Most recent by Mark Fincham-Oracle Reporting & Analytics for B2C Service
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Question filtering across interfacesContent Hi there, I am trying to create a report to look at specific questions across interfaces and hitting a road block when filtering. If I simply query the questions…James Norton-114155 22 views 2 comments 0 points Most recent by James Norton-114155 Reporting & Analytics for B2C Service
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Showing distinct responses for a survey question + frequency of each distinct answerContent Hi - I'm hoping someone can advise as I'm not seeing an out of the box report that can be easily customized to support this. Summary: We want to pull a list of d…Mark Fincham-Oracle 39 views 3 comments 0 points Most recent by Mark Fincham-Oracle Reporting & Analytics for B2C Service
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Total count of survey which is sent to customerContent Hello Cloud Team, Need your help on urgent basis. I want the total count of the survey which is sent to the customer for a specific queue. How can I get it throu…Vikash Patel-123052 24 views 1 comment 0 points Most recent by Bhagwan Singh Mer Reporting & Analytics for B2C Service
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Recording: Getting Deeper Insights with Reporting and Analytics from the Modern Service Experience..Content Join me, Oracle Service Cloud Principal Product Manager, and learn best practices for optimizing reports and dashboards to help gain deeper insights from your da…Kenny Tietz-23935 16 views 0 comments 2 points Most recent by Kenny Tietz-23935 Reporting & Analytics for B2C Service -
Total Contacts per DayContent Hello, We're quite new to rightnow and have really been enjoying the abundance of information it provides but we're having challenges pulling an accurate e-mail …James McilWraith 23 views 1 comment 0 points Most recent by Bastiaan van der Kooij Reporting & Analytics for B2C Service
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SmartAssist deflection not capturedContent Smart assist is working on our site. We are seeing Ask A Question rates drop. But we don't know if this is happening because SmartAssist helped deflect a questio…Andrew Fandre 35 views 1 comment 1 point Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Last 3 Thread entriesContent Hi community :-) I try to set up a repot with a column which shows the last 3 thread entries. Unfortunately I cant find a function to achieve this. I used last(t…M Majcher 69 views 2 comments 0 points Most recent by M Majcher Reporting & Analytics for B2C Service -
Can all thread.notes be grouped into a single row?Content Hi, I have created a report that returns a list of incidents, and associated information. One of the fields in the report is threads.note. Each time a note is cr…User_2024-12-17-20-08-32-345 26 views 11 comments 0 points Most recent by M Majcher Reporting & Analytics for B2C Service -
Group by Lower Level ProductContent Hello, I am trying to create a simple count by product report. However, I am getting duplicate outputs. The product hierarchy looks like this: Product Level 1/Pr…Matthew Bird 39 views 5 comments 0 points Most recent by Bhagwan Singh Mer Reporting & Analytics for B2C Service
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Report with Roll-Up Totals - Need %'sContent I'm trying to add a % of total incidents by category. I have the Category as my roll up but no total incidents configured. I can't get a total on the report so I…Jill Klima 19 views 1 comment 0 points Most recent by Jill Klima Reporting & Analytics for B2C Service -
Is it possible to date_group on weeks other than Sun - Sat?Content Answer http://crm.rightnow.com/app/answers/detail/a_id/2116/ from RN's KB gives a few alternatives, but if I want to show multiple weeks from Friday to Thursday …Chris Martin-125966 40 views 11 comments 2 points Most recent by Chris Martin-125966 Reporting & Analytics for B2C Service -
Pay attention to table joins!Content Be sure to check how your tables are set up and that you are using the right kind of join when creating your report. (Edit report > Home Tab > Tables) By default…Sean Austin 43 views 0 comments 4 points Most recent by Sean Austin Reporting & Analytics for B2C Service