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Total Contacts per Day

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edited May 7, 2015 4:21PM in Reporting & Analytics for B2C Service 1 comment

Content

Hello,

We're quite new to rightnow and have really been enjoying the abundance of information it provides but we're having challenges pulling an accurate e-mail contact report. We're trying to determine how many e-mails are coming in each day but every incident report we run appears to only cover incident creation (so not grabbing customer replies) or incident update (which also grabs when agents reply to an incident). Any help you could provide would be greatly appreciated.

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