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SmartAssist deflection not captured

Accepted answer
edited May 8, 2015 1:25PM in Reporting & Analytics for B2C Service 1 comment


Smart assist is working on our site. We are seeing Ask A Question rates drop. But we don't know if this is happening because SmartAssist helped deflect a question, or if the user decided not to ask a question and quit. There is nothing in the clickstream to show SmartAssist button clicks.

We're making some fuzzy inferences around ask a question and exit rates, but we'd really like to know if they clicked on some smart assist answers and then closed the SmartAssist.

How do I track SmartAssist button clicks?



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