Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Can all thread.notes be grouped into a single row?

edited Dec 13, 2011 11:16PM in Reporting & Analytics for B2C Service 11 comments

Content

Hi,

I have created a report that returns a list of incidents, and associated information.

One of the fields in the report is threads.note.

Each time a note is created against the incident this creates an additional row, effectively creating duplicates against the same incident ref#

Is there a way I can combine all notes into a single field so that there is only 1 row per incident ref?

Thanks,

Aaon

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!