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Can all thread.notes be grouped into a single row? — Cloud Customer Connect
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Can all thread.notes be grouped into a single row?

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edited Dec 13, 2011 11:16PM in Reporting & Analytics for B2C Service 11 comments

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Hi,

I have created a report that returns a list of incidents, and associated information.

One of the fields in the report is threads.note.

Each time a note is created against the incident this creates an additional row, effectively creating duplicates against the same incident ref#

Is there a way I can combine all notes into a single field so that there is only 1 row per incident ref?

Thanks,

Aaon

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