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Query : Threads Sequence Column

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edited May 7, 2015 6:43AM in Reporting & Analytics for B2C Service 3 comments

Content

Version: 14.11

Hi,

I ran a test report using a single incident id in threads table which have threads.seq column. The flow of incident was

  1. Incident created by EU from AAQ
  2. Rule send auto response
  3. Rule also add a private note
  4. Agent edited the ticket with a private note
  5. Agent responded to incident

However in my report the seq column values appear as 1,2,3,12 & 17.

While 1,2,3 rightly maps with above steps, am not sure how 12 & 17 came. Can anyone tell me how is the seq value generated? Shouldn't it be 4 & 5 ?

Thanks,

MB

 

 

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