Learn about Redwood and be one of the first to join the conversation

Visit Redwood Community
Query : Threads Sequence Column — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Query : Threads Sequence Column

Received Response
edited May 7, 2015 6:43AM in Reporting & Analytics for B2C Service 3 comments


Version: 14.11


I ran a test report using a single incident id in threads table which have threads.seq column. The flow of incident was

  1. Incident created by EU from AAQ
  2. Rule send auto response
  3. Rule also add a private note
  4. Agent edited the ticket with a private note
  5. Agent responded to incident

However in my report the seq column values appear as 1,2,3,12 & 17.

While 1,2,3 rightly maps with above steps, am not sure how 12 & 17 came. Can anyone tell me how is the seq value generated? Shouldn't it be 4 & 5 ?





Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!